(11/10/2025) Infrastructure Ops Engineer

3 weeks ago


Bengaluru India KPG99 INC Full time

Job Description TITLE: Infrastructure Ops Engineer -Teams/O365 Location: Bengaluru, Karnataka 560103, India(Hybrid Onsite-2 days) Contract: 6 months CTH-(Offshore) FOCUS: End User Computing & L3 Support Grade: 9(2), 10(2),11(1) Job Duties: - Understanding the use of the tools that we deploy to help our users collaborate - Understanding why we have selected these tools to be the current standard - Perform advanced troubleshooting of products supported with the aid of technical documents published by vendor and other industry professionals - Be the last point of escalation for matters of enforcing IT policy - Support customers by escalating their incidents to vendors in the event of a product break - Analyze trends and patterns of issues among users to identify systematic problems - Write user support and technical documentation for user and helpdesk consumption to assist in use of the products you support Basic Qualifications: - 3 years (Grade 9), 3-5 years (Grade 10), 5-7 years (Grade 11) minimum experience administrating: - Microsoft Teams meeting policies, app policies, team membership, team policies - Microsoft SharePoint SharePoint policies, retention policies, access permissions - Microsoft OneDrive Basic troubleshooting and sync troubleshooting - Experience with cross tenant and cross company migrations in pursuit of M&A projects - 3 years (Grade 9), 3-5 years (Grade 10), 5-7 years (Grade 11) of experience working in an IT engineering position OR bachelor's degree in MIS, Computer Science, Business Administration with IT Concentration - Familiarity with ITIL principles and with ticketing systems such as ServiceNow - Familiarity with AzureAD/EntraID and basic hybrid cloud/on-prem infrastructure - Familiarity with the principles of Microsoft Exchange Preferred Qualifications: - Microsoft Teams Rooms administration - Microsoft Intune/Endpoint Manager - Proficient in PowerShell - Familiarity with Microsoft Graph and forming Graph API calls - Familiarity and experience building PowerApps and Power Automate



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