Specialist, Service Delivery
2 months ago
ReSource Pro Operational Solutions Private Limited, Bangalore
About ReSource Pro:
About Us:
ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.
Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock.
Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.
Over 4,700+ ReSource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.
We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.
ReSource Pro Global Achievements:
ISG Provider Lens™ – Insurance BPO Services and Platform Solutions 2020.
ReSource Pro is placed as High in Product Challenger.
EVEREST PEAK Matrix – P&C Insurance BPS Peak Matrix Assessment 2021.
ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.
Job Description - Client Specialist, SDU, India
I. Basic Information
Job Title: Client Specialist
Report To: AM - Service Delivery
Department: Service Delivery Unit
Location: Bangalore, India
II. Purpose of the Position
Processes complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements.
III. Principal Responsibilities
Responsibilities
Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.)
Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.0
Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.
Develops and implements procedures to meet quality, quantity, and timeliness standards.
Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.
Coaches’ less-experienced staff in learning procedures and insurance knowledge.
Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.
The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs
IV. Contact Scope
Internal Contacts
Team members within the client team, supervisor
External Contacts
Client contacts (by email)
V. Minimum Qualifications
Experience
5+ years at least and 1.5+ years as a Team Lead
Education Background
Bachelor Degree (Major)
Skills - Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.
Competencies and Behaviors
Train others
Builds team relationships
Communicates effectively
Demonstrates functional excellence
Customer centric
Licenses/Certificates
Employee Value Proposition:
· Join
Work with the best in class profession and know what they do
· Learn
Learning is a lifelong process and you will have ample opportunities to develop
· Advance
Real time promotions on business needs.
· Earn
Our total reward strategy is much more than the base salary
If you are interested, kindly share your updated CV to
We have other current jobs related to this field that you can find below
-
IT Service Delivery Specialist
7 days ago
bangalore, India AECOM Full timeJob DescriptionAECOM is searching for a IT Service Delivery Specialist . This position will support Corporate IT team. The IT Service Delivery Specialist will ensure our customers’ needs and expectations are properly understood. This role reports to the Europe MEA IT Service Delivery Manager. The role is expected to have the knowledge and experience to...
-
Service Delivery Management Specialist
2 weeks ago
bangalore, India NTT DATA Full timeJob Description Want to be a part of our team? Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution.Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client...
-
Service Delivery Management Specialist
4 weeks ago
bangalore, India NTT Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...
-
Service Delivery Management Specialist
4 weeks ago
bangalore, India NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...
-
Service Delivery Management Specialist
4 weeks ago
Bangalore, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...
-
Service Delivery Management Specialist
2 months ago
Bangalore, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...
-
bangalore, India SAP Full timeWhat you’ll do : Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Operating as the primary point of contact for the TSMs with the delivery...
-
Specialist, Service Delivery
4 weeks ago
bangalore, India ReSource Pro Full timeReSource Pro Operational Solutions Private Limited, BangaloreAbout ReSource Pro:About Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the...
-
Senior Service Delivery Manager
4 weeks ago
bangalore, India Intellect Design Arena Ltd Full timeJob Role: Technical Service Delivery ManagerAbout Intellect Design Arena Ltd.Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, we are an authority on vertical and integrated products that enable institutions to meet their...
-
Bangalore, India SAP Full timeWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Bangalore, India SAP Full timeWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
bangalore, India SAP Full timeWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Insights Delivery Specialist
3 weeks ago
bangalore, India HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses...
-
Bangalore, Karnataka, India Gallagher Service Center LLP Full timeDisaster Recovery Specialist, your primary responsibility is to support the IT DR Manager, the Senior DR Specialists & Business Continuity Analyst by efficiently managing the assigned administrative tasks as part of the delivery processes involved in Continuity Planning documentation & review, Continuity Testing planning, preparation & delivery, Vendor...
-
bangalore, India Gallagher Service Center LLP Full timeDisaster Recovery Specialist, your primary responsibility is to support the IT DR Manager, the Senior DR Specialists & Business Continuity Analyst by efficiently managing the assigned administrative tasks as part of the delivery processes involved in Continuity Planning documentation & review, Continuity Testing planning, preparation & delivery, Vendor...
-
Bangalore, Karnataka, India Gallagher Service Center LLP Full timeDisaster Recovery Specialist, your primary responsibility is to support the IT DR Manager, the Senior DR Specialists & Business Continuity Analyst by efficiently managing the assigned administrative tasks as part of the delivery processes involved in Continuity Planning documentation & review, Continuity Testing planning, preparation & delivery, Vendor...
-
Bangalore, India Gallagher Service Center LLP Full timeDisaster Recovery Specialist, your primary responsibility is to support the IT DR Manager, the Senior DR Specialists & Business Continuity Analyst by efficiently managing the assigned administrative tasks as part of the delivery processes involved in Continuity Planning documentation & review, Continuity Testing planning, preparation & delivery, Vendor...
-
APMEA HUB IT Service Delivery Manager
4 weeks ago
bangalore, India HITACHI ENERGY INDIA LIMITED Full timeDescription : General Information : As Hub IT Service Delivery Manager you are responsible for developing, implementing and executing the IT delivery capability within hub area of responsibility to either plan, build, run or support IT solutions for a region with multiple function site offices and/or factories. You are providing the...
-
Technical Delivery Specialist
7 days ago
bangalore, India NETSACH GLOBAL Full timeGreetings from Netsach - A Cyber Security Company. Currently we are hiring Technical Delivery Specialist with strong experience in Cyber Security domain. Candidates from Telecom industry will be preferred. Position Overview: The Technical Delivery Specialist - Cyber Security will be responsible for the successful deployment and integration of cybersecurity...
-
Drug Delivery Specialist
2 weeks ago
bangalore, India Technoculture Research Pvt. Ltd. Full timeJob Title: Drug Delivery SpecialistLocation: C-CAMP, BangaloreJob Type: Full-TimeJoining Type: ImmediateAbout Us:Technoculture Research Pvt Ltd is at the forefront of healthcare innovation, specializing in advanced pharmacogenomics, DNA analysis for early disease detection, and precise infectious disease diagnosis. Our expertise spans Molecular...