key account manager
2 weeks ago
About the Customer
Company is the world's largest office commute platform with a user base of over 550,000 employees over 300 clients in 38 countries.
About the Role
Designation : Key Account Manager
About the Role
The Key Account Manager (KAM) serves as the primary business interface between
MoveinSync and clients, driving engagement, fostering relationships, and spearheading upsell
opportunities while overseeing the seamless implementation of products and resolving issues in
collaboration with Product TAMs.
What You'll Do
● Develop and execute comprehensive quarterly account strategies to optimize client
processes and maximize product utilization.
● Identify or create upsell opportunities including identifying potential business gaps,
issues, and improvements in the client's processes, tools, teams
● Proactively manage contract renewals, negotiating terms to ensure mutual benefit and
sustained partnership.
● Spearhead content engagement initiatives, stakeholder mapping, and orchestrate
monthly and quarterly business review sessions to foster robust client relationships and
drive strategic alignment.
● Coordinate proof of concepts (POCs) and orchestrate impactful launch events to
enhance product adoption and drive business growth.
● Oversee seamless product implementations and feature deployments, ensuring timely
bug resolution and continuous enhancement of product adoption among clients.
● Collaborate with internal and external stakeholders to resolve issues effectively and
achieve project objectives.
Work Location:
Bangalore , Chennai , hyderabad, NCR
Work Experience:
4-5 Years of experience
Background and Requirements
Job Requirements
What You'll Need
● Bachelor's degree in Engineering (B.Tech) and Master of Business Administration (MBA)
qualifications.
● Minimum of 4-5 years of relevant experience in key account management, customer
success, or technology sales (preference for experience in big 4 firms)
● Strong background in digital transformation, program management, and overseeing tech
implementation projects.
● Proven ability to manage large clients effectively, understanding their needs and
delivering tailored solutions.
● Excellent communication and interpersonal skills, with the ability to build and maintain
strong relationships with stakeholders at all levels.
● Strong problem-solving and analytical skills, with the ability to identify and address
complex issues effectively.
● Proficiency in Microsoft PowerPoint and Excel, with the ability to create compelling
presentations and analyze data proficien...
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