Sr. Technical Support Engineer, Cortex XPANSE
4 days ago
QualificationsYour ExperienceBE/B.Tech engineering, equivalent technical degree or equivalent military experience requiredMinimum of 3+ years of experience in technical support or a similar role, with exposure on CyberSecurity Technologies, Automation and Architecture such as SIEM, SOAR, Threat Detection and Attack Surface managementProficiency in scripting languages (Python, PowerShell, Linux CLI)Strong understanding of network protocols, firewalls, and security architecturesIn Depth understanding of Active Response and Attack Surface ManagementUnderstanding data models, APIs, and user interfaces for user-facing featuresBrute-Force attack, Vulnerability Management Across the Cyber Attack SurfaceOverview and better working knowledge of EDR, MDM, CMDB, Cloud Assets, Vulnerability Assessment Systems and Ordr Discovery EngineExcellent problem-solving skills, with the ability to diagnose and resolve complex technical issueExceptional communication skills, both written and verbal, with a customer-centric approachAbility to work independently and as part of a team in a fast-paced, dynamic environmentExperience in incident response and threat detection using SIEM tools.Ability to troubleshoot integration issues between SIEM and other security tools.
Nice-to-HaveExperience with design, build and optimize data models and queries for speed and scale, using data storage technologies like MySQL and BigQueryDesign and build business logic and API endpoints using Python and FlaskBuilding user interfaces using Angular and ReactExperience with dynamic playbooks and automated workflows in SOARUnderstanding of attack visualization and automated alert managementSecurity certifications (CISSP, CISM, CompTIA Security+, CEH)
Additional InformationThe TeamOur Global Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.Covid-19 Vaccination Information for Palo Alto Networks JobsVaccine requirements and disclosure obligations vary by country.Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:The job requires accessing a company worksiteThe job requires in-person customer contact and the customer has implemented such requirementsYou choose to access a Palo Alto Networks worksiteIf you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
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