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Manager - Customer Operations
3 months ago
The position is responsible for managing day to day customer Orders after doing complete validation of customer Purchase orders , payment terms, material availability, inco-terms, LC related document verification, coordinating with respective Sales or Sales coordinators to ensure smooth flow of customer credentials for placing the orders.Detailed Job Responsibilities:Order Management team responsibilities. Order to Remittance (OTR) responsibilities, coordination with Commercial team, coordinate with internal OTR , planning and forecasting team. Ensure the Projected numbers of the commercial team are updated with source plants. Coordination with source plants for preposition, prebuild and cross dock material placements. Ensure team enters the Customer orders into SAP within agreed timelines. Responsible for creation of customer Orders in the SAP. Following up for Estimated dispatch date from Singapore and thus, updating to customers. Coordinating with both internal & external customer on regular basis to keep them posted on the order related update. Should ensure & coordinate with the source plants or manufacturing sites for staging of materials and get the Expected date of deliveries and communicate back to customers/distributors as required coordinating with Singapore/Turku/Boston/Netherland team to release shipment & sending final invoice to customer after shipment custom clearance and delivery follow ups with customers and internal stakeholders Responsible for creation of free of orders in SAP as well as replacement order for the defective parts supplied to the customer from Singapore/Turku/Boston/Netherland & other key warehouses. Ensure the sales & service quotes are entered into system after thorough discussion with Sales & service coordinators across the organization Preparing renewal quotes for different types of contacts like CMC, AMC & so on. Clean Contract Order Entry in system and sharing acknowledgment Warranty Update in system as per guidelines Sales Order closure monitoring and on time action Support Regional coordinators and KAM for customer like Reliance & others. Support and assist in driving regional quote to cash performance improvement Dashboard support to increase the visibility of orders, backlog, and actual achievement Bridge the gap between Order execution until fulfillment between all related functions Align with regional teams on their forecast and execute orders to excel in Region Business and also ensure Support Stakeholders & internal cross function team for development in after sale service contract business model. Responsible for creation of return stock transfer order and generation of DN & GI for inward stock movement. Raising quality notification for return and damaged parts for credit approval and assigning the QN to the respective person. Drive Digitization to next level by implementing appropriate tools MIS Update & Customer coordination -Order Entry to Invoice cycle time improvementInvoice disputes with Customers should be completed within 3 daysPublish MIS to internal and external customers like distributors and customers on regular intervalsKey account management for major customers and key distributors. Focus on improvement from Clear Order entry timelines across processes.Key Skill set:Self-starter Customer service orientation Communication skills - verbal and written Listening skills Good Working experience SAP minimum 4 -5 years Interpersonal skills command over MS excels and MS word Problem analysis and problem-solving Attention to detail and accuracy Data collection and ordering Adaptability & agile
