Jaipur Rugs | Information Technology Executive | jaipur
2 weeks ago
Role & responsibilities
- Supervise installation & configuration of IT devices
- Must have Knowledge to Repair and maintenance of Desktop and laptop.
- Prioritize and manage resolutions of multiple IT trouble tickets for early closure.
- Will be responsible for monitoring calls and necessary follow-ups for timely closure of the same.
- Provide daily call status reports and analyze calls on monthly basis.
- Follow standard SOP for required escalation of unresolved issues to appropriate internal teams
- Co-ordinate with vendors and service partners for timely resolutions
- Responsible for IT Asset Management in the assigned territory.
- Stay connected with other engineers to provide them timely response
- Independently Co-ordinate & execute tasks in any other IT projects assigned.
- Establish & maintain a good working relationship with Retail Site Users to understand challenges faced by them and provide resolutions.
- Job may involve travel to various other sites within the zone for rollouts & operational Audits whenever required.
- Should be willing to provide IT support during holidays and festive seasons.
Required Skills:
- Should have had customer facing experience of more than 2+ years.
- Should have IT infrastructure support at L1 level for at least 2 years.
- Confidence in written and verbal communication
- Technical background in Hardware troubleshooting
Years of Exp:
- 2 - 3 Years
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