Customer Relations Executive

4 weeks ago

Kanpur, India Dropdash Full time

Company Overview

DROPDASH is a leading drop shipping company specializing in providing a wide range of high-

quality products to customers. We offer a seamless e-commerce experience by connecting

suppliers and D2C/Dop-shippers, with a strong focus on innovation, drop-shippers satisfaction,

and growth. We are looking for a dynamic and motivated Executive in Key

Account Management to join our team and help expand our reach in a competitive e-commerce

landscape.

Position Overview

As a Management Trainee, you will be responsible for managing relationships with key clients

and ensuring their satisfaction while driving sales and business growth. You will work closely

with the marketing and operations teams to identify sales opportunities, negotiate contracts, and

help grow the company's portfolio. Your main is to oversee and nurture relationships with key

clients in the e-commerce and dropshipping industry. The ideal candidate will have a strong

understanding of online retail platforms, marketplace operations, and the dropshipping supply

chain. You will play a pivotal role in identifying growth opportunities, ensuring seamless

operations, and achieving revenue targets.

Key Responsibilities

  1. Account Management:

o Build and maintain strong, long-lasting relationships with key clients.

o Serve as the primary point of contact for key accounts, addressing inquiries,

concerns, and feedback promptly.

o Develop customized strategies to meet clients' business objectives and KPIs.

  1. Business Development:

o Identify and pursue opportunities to expand client portfolios and increase revenue.

o Collaborate with cross-functional teams to introduce new products, services, or

features.

o Analyze client data to identify trends and recommend actionable strategies for

growth.

  1. E-commerce Operations:

o Understand e-commerce platform dynamics and guide clients on optimizing their

online stores.

o Ensure smooth drop shipping operations, including inventory management,

supplier coordination, and order fulfilment.

o Monitor and manage pricing, promotions, and marketing campaigns for client

accounts.

  1. Performance Analysis & Reporting:

o Track and report on key performance metrics, providing insights and

recommendations for improvement.

o Prepare and present business reviews and performance updates to clients and

internal stakeholders.

  1. Client Satisfaction & Retention:

o Proactively address potential issues to maintain a high level of client satisfaction.

o Conduct regular check-ins to gather feedback and implement necessary changes.

 Skills:

o Excellent communication and interpersonal skills, with the ability to build rapport

with clients.

o Strong negotiation skills and a goal-oriented mindset.

o Proficient in CRM software and MS Office Suite.

o Ability to work independently and as part of a team in a fast-paced environment.

 Personal Attributes:

o Familiarity with global drop shipping suppliers and marketplaces (e.g.,

AliExpress, Oberlo, etc.).

o Experience working with international clients and markets.

o Detail-oriented and able to manage multiple accounts simultaneously.

o A passion for to learn and execute.

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