Business Analyst

1 month ago

BangaloreAnywhere in IndiaMultiple Locations HIC Global Solutions Full time

Job Description :

Requirement Gathering :


- Collaborate with stakeholders to understand their business processes and requirements related to pricing, quoting, and product configuration.

- Conduct user interviews, workshops, and document analysis to gather comprehensive requirements.

- Business Process Analysis: Analyze existing business processes and workflows to identify gaps, inefficiencies, and areas for improvement.

- Work closely with stakeholders to define and document optimized business processes that align with Salesforce CPQ capabilities.

Solution Design :


- Translate business requirements into a comprehensive functional design that leverages Salesforce CPQ functionality.

- Collaborate with Salesforce CPQ Architects and developers to ensure that the proposed solution meets business needs and aligns with best practices.

Documentation :


- Create detailed functional and technical specifications, user stories, process flows, and other documentation to communicate requirements and solution design to stakeholders, developers, and other project team members.

Configuration and Customization :


- Collaborate with Salesforce CPQ Administrators and developers to configure and customize Salesforce CPQ to meet business requirements.

- This may involve defining pricing rules, discount structures, product bundles, and quote templates.

- Testing and Quality Assurance: Collaborate with business users to conduct user acceptance testing and ensure that the solution meets the defined requirements.

Training and Support :


- Provide training and support to end-users on Salesforce CPQ functionality, processes, and best practices.

- Address user queries, troubleshoot issues, and provide ongoing support during and after the implementation.

Change Management: Collaborate with stakeholders to manage change and ensure smooth adoption of the Salesforce CPQ solution.

Develop change management plans, conduct impact assessments, and communicate changes to end-users.

Data Management :


- Collaborate with data teams to ensure accurate and complete data migration from legacy systems to Salesforce CPQ.

- Define data mapping, cleansing, and validation requirements to ensure data integrity.

- Knowledge on JIRA / Azure Devops / Service now.

- Track project progress and ensure timely delivery of solutions

- Ensure Salesforce implementations comply with industry standards and security protocols.

- Possess strong communication skills to effectively convey complex technical information to non-technical stakeholders.

- Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.

- Good Team player.

- Take up cross competency work and contribute to COE activities.

- Escalation/Risk management.

(ref:hirist.tech)

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