Customer Support Operations Manager
4 weeks ago
Ellix HR consulting, a specialized recruitment agency for Middle to senior level head hunting agency with expertise in multiple industries for many years, is committed to assisting in identifying and acquiring top talent that aligns with company goals and vision. With extensive experience in diversified Industries and a proven track record of successful placements, confident in ability to meet recruitment needs and exceed expectations.
Job Overview
Customer Support Manager improve customer service experience, create engaged customers and facilitate organic growth.
Roles and Responsibilities
Over all in charge of Customer Service Department.Develop business through online or offline (leads conversion).Adherence to service procedures, policies and standards.Monitor and on time delivery of product purchased by online customers.Monitor performance metrics and analyze data to identify areas for improvementEnsure high levels of customer satisfaction and quality service deliveryLead and motivate a team of call center representativesImplement call center policies and proceduresCollaborate with other departments to optimize call center operations
Qualifications and Skills
Bachelors Degree with 12+yrs experience in managing customer service department for retail/ Service industryTextile/Jewelry industry experience is an added advantageTeam managementCustomer relationship managementData analysisCustomer SupportCall Center AdministrationOnline Lead Generation
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