AGM- Cluster Retention

3 weeks ago

Mumbai, India Vodafone Idea Limited Full time
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.RoleAGM - Cluster Retention & CVM LeadJob Level/ DesignationM2Function / DepartmentEnterprise, Customer ServiceLocationMumbaiJob PurposeChurn Management & Revenue EnhancementKey Result Areas/Accountabilities(1) Churn management: Ensure customer retention through focused proactive and reactive measures for assigned accounts across segments. Reduce Churn % to base(2) Revenue Enhancement: To drive revenue enhancement & up-sell/cross-sell programs(3)To launch innovative process improvements thereby reducing cost & improving process efficiencies(4) Build CXX journeys that drive RNPS(5) Ensure operational governance by;1. Improving operational efficacy of churn processes2. Document validation process3. Optimum use of retention tools4. Reduction in UPC & retention leakageResponsible for West and Central Cluster Enterprise Mobility & IoT base retantion, activities related to churn proactive and reactive, relevant MIS, Go to market, strategise churn @ 1.5 % of base, handle and have actions around high value churn base, coordinate with corporate on CVM activitiesCore Competencies, Knowledge, Experience5-7yrs of experienceMust have technical / professional qualificationsExperience in data analytics or based retention experienceVodafone Idea Limited

(formerly Idea Cellular Limited)An Aditya Birla Group & Vodafone partnership

  • Retentions Agent

    4 weeks ago

    Mumbai, India We hire Full time

    We are hiring for Retention process in leading bpo company Location: - Ghansoli Graduate + minimum 6 months of experience can apply Salary upto 30k (depending upon last drawn salary ) Past experience docs are must before joining Cluster 1 comms are required Shifts timing - 24/7 5 days of working and 2 days rotational week off All rounds of...

  • AGM - Cluster APA

    3 weeks ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - Cluster FP&A Lead

    3 days ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - Cluster FP&A Lead

    3 days ago

    mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - Cluster FP&A Lead

    5 days ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm - Decision Support

    4 days ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 43114- Location: Mumbai, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand...

  • Agm-ent Revenue Analytics

    4 days ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 41033- Location: Mumbai, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Cluster supply manager

    6 days ago

    mumbai, India Integrated Personnel Services Limited Full time

    CLUSTER SUPPLY MANAGER (Grade I) – FaaSLocation - MumbaiExp - 5-10 YearsCore Responsibilities:Creating Supply of fleet / vehicles on a daily basis, driving Supply/Order to Fill metricsCollaborating with Head Office in improving operations processesCore Responsibilities:• Responsible for Identifying / On-boarding fleet Owners/Vendors with...

  • Cluster supply manager

    6 days ago

    Mumbai, India Integrated Personnel Services Limited Full time

    CLUSTER SUPPLY MANAGER (Grade I) – FaaSLocation - MumbaiExp - 5-10 YearsCore Responsibilities:Creating Supply of fleet / vehicles on a daily basis, driving Supply/Order to Fill metricsCollaborating with Head Office in improving operations processesCore Responsibilities:• Responsible for Identifying / On-boarding fleet Owners/Vendors with...

  • Cluster supply manager

    6 days ago

    Mumbai, India Integrated Personnel Services Limited Full time

    CLUSTER SUPPLY MANAGER (Grade I) – FaaS Location - Mumbai Exp - 5-10 Years Core Responsibilities: Creating Supply of fleet / vehicles on a daily basis, driving Supply/Order to Fill metrics Collaborating with Head Office in improving operations processes Core Responsibilities: • Responsible for Identifying / On-boarding fleet Owners/Vendors with...

  • Cluster supply manager

    5 days ago

    Mumbai, India Integrated Personnel Services Limited Full time

    CLUSTER SUPPLY MANAGER (Grade I) – FaaSLocation - MumbaiExp - 5-10 YearsCore Responsibilities:Creating Supply of fleet / vehicles on a daily basis, driving Supply/Order to Fill metricsCollaborating with Head Office in improving operations processesCore Responsibilities:• Responsible for Identifying / On-boarding fleet Owners/Vendors with...

  • AGM - Procurement

    3 weeks ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - Procurement

    1 week ago

    mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm-regional Collections

    4 days ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 18115- Location: Mumbai, IN- Function: VIBS- About: **Role** Regional Collections Lead, Non Mobility **Function / Department** Enterprise **Location** TBA **Band** M2 **Job Purpose** - To manage and drive the CLUSTER VIBS NON MOBILITY- collections (FLD,FLV,CAL,MADVT,BULK SMS) of the CNC Function with close Co-ordination with various...

  • AGM / DGM Talent Management

    4 weeks ago

    mumbai, India Alembic Pharmaceuticals Limited Full time

    Purpose:The Lead - Talent Management plays a pivotal role in overseeing and executing strategies related to talent assessment and development, retention, and engagement of talent within the organization.Brief Job Description:Performance Management:Develop and administer performance management processes, including goal setting, performance evaluations, and...

  • AGM / DGM Talent Management

    4 weeks ago

    Mumbai, India Alembic Pharmaceuticals Limited Full time

    Purpose:The Lead - Talent Management plays a pivotal role in overseeing and executing strategies related to talent assessment and development, retention, and engagement of talent within the organization. Brief Job Description:Performance Management: Develop and administer performance management processes, including goal setting, performance evaluations, and...

  • AGM / DGM Talent Management

    4 weeks ago

    Mumbai, India Alembic Pharmaceuticals Limited Full time

    Purpose:The Lead - Talent Management plays a pivotal role in overseeing and executing strategies related to talent assessment and development, retention, and engagement of talent within the organization. Brief Job Description:Performance Management: Develop and administer performance management processes, including goal setting, performance evaluations, and...

  • AGM / DGM Talent Management

    4 weeks ago

    Mumbai, India Alembic Pharmaceuticals Limited Full time

    Purpose: The Lead - Talent Management plays a pivotal role in overseeing and executing strategies related to talent assessment and development, retention, and engagement of talent within the organization. Brief Job Description: Performance Management: Develop and administer performance management processes, including goal setting, performance...

  • Agm-prepaid Process

    4 weeks ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 40890- Location: Mumbai, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm - Channel Sales

    4 days ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 40212- Location: Mumbai, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...