Technical Support Executive-Voice

3 weeks ago

chennai, India Excellence and Eminence LLP Full time
We are looking for TechnicalSupport ExecutiveVoice with 1 to 5 Yr of Experience for ouresteemed client for Chennai / Hyderabad Location.
Key Skills: Voice Support English Active DirectoryRSA Token VPN Citrix VDI Banking andFinance
This is animmediate requirement. Please apply if you can join within 30 daysor close to 30 days.
Note :Candidate shall be willing to work in RotationalShifts
Rolesand Responsibilities
1.To maintain high login Efficiency (Availability) for customers
2. To resolve tickets withinagreed SLA of ticket volume andtime
3. To adhere to qualitystandards (voice and accent Tech Monitoring) regulatoryrequirements and companypolicies
4. To ensure positivecustomer experience and CSAT through First Call Resolution andminimum average handling time (AHT) rejected resolutions or ReopenCases
5. To update work logs andfollow shift for escalation process and processcompliance.
Requirements 1.Good Communication with International VoiceSupport experience.
2.Willingness to work in 24*7shifts
3. Experience inTroubleshooting Active Directory RSA Token VPN Citrix VDI relatedissues.
4. Basic knowledge on MSoffice
5. Education AnyGraduation
6. All these resourcesshould be ready to work from client locations physically in officepremises
7. Experience in BFSISector will bepreferred
SpecificInstructions for Applicants (Mandatory)
1.Resume size shall be less than 300 KB (word documentPreferred)
2. Please include PhotoIn the resume
3. Please includethe below details in theresume
  • Firstname
  • Lastname
  • DateofBirth
  • FathersName
  • last 4Digits of PANNumber

Benefits Youwill be working with a one of the leading IT service providersworldwide with a revenue of US$ 11 Bn. Very recently the clientwere recognized as one of the fastest growing IT services brandsglobally by the 2017 Brand Finance study of global 500 Brands. Therobust business performance has been a result of our uniqueRelationship Beyond the Contract engagement model and our EmployeesFirst Customer Second philosophy has inverted the organizationalpyramid and created an ecosystem of innovation with employeesproactively generating solutions for our clients. This culture ofideadriven entrepreneurship is calledIdeapreneurship.
Verification, Validation, embedded system, SSI, HSIT ,DO178B/C ,RTRT, avionics,Trace32, CMM Scripts

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