Customer Support Executive Voice

1 month ago

Chennai, India Vendasta Full time

**This role will have rotational week offs and night shift 7.30 PM to 4.30 AM IST to support Canadian business hours and will be an in-office role. Cab service will be provided.**:
**Responsibilities**
- Provide fast and effective communications with Partners, Clients and Vendors
- Educate partners and clients on the Marketing Services products and processes
- Keeping track of completed and pending work within our task management platform
- Provide world class customer service for our partners and their clients
- Maintain product knowledge and awareness
- Work with local businesses regularly to improve their online presence
- Conduct onboarding calls with local businesses to gather information and execute the services ordered
- Work with local businesses to assess and implement a digital marketing strategy
- Coordinate and pass along feedback from Partners on product development suggestions, escalating issues as necessary
- Create and speak to reports outlining fulfilled services and proof of performance
- Create and publish social media content for many businesses in a variety of verticals
- Coordinate feedback from partners on product suggestions

**Skills and Qualifications**
- 1+ years experience in customer service - Voice and Chat
- Digital marketing experience for local business
- Proficient knowledge of social media (Twitter, Facebook, etc.)
- Excellent written and verbal communication skills
- Exceptional organizational skills and attention to detail
- Ability to work independently as well as collaborate within a team
- Independent decision maker; Can take calculated risks and deal with ambiguity
- Takes initiative to improve processes and try new things
- Ability to work independently with mínimal supervision within a strong team environment
- A technical aptitude and an ability to learn new processes quickly

**Would Be A Plus**
- Experience in web design, usability and content optimization is an asset
- Proficiency with WordPress and experience with Adobe creative suite (Photoshop, InDesign) is an asset
- Knowledge of the Digital Advertising industry - must be able to speak to campaigns performance and navigate through the platforms
- Experience running Digital Advertising campaigns on platform an asset (Facebook, Google, YouTube, Display network, LinkedIn etc)
- Knowledge of Google Analytics and metrics analysis an asset

**About Vendasta**

So what do we actually do? We create an entire platform full of digital products & solutions that help small to medium-sized businesses (SMBs) have a stronger presence online through digital advertising, online listings, reputation management, website creation, social media marketingand much more Our platform is used exclusively by channel partners, who sell products and services to SMBs, allowing them to leverage us to scale and grow their business. We’re trusted by 65,000+ channel partners, serving over 6 million SMBs worldwide

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