Customer Support Specialist

3 weeks ago

Bengaluru, India Blue Matrix Connect Full time
Company Overview

Blue Matrix Connect is a leading provider of Business Process Outsourcing (BPO) solutions, catering to the non-core business requirements of clients across various industries. With a focus on functions such as Cold Calling, Sales, Marketing, IT services, HR, Email handling, Data scrubbing & Validation, Lead Generation, and Data Analytics, we have gained international recognition in Operations and Business Development. Our recruiting consultancy services help bridge the gap between aspiring talents and employers, offering a wide range of options and support.

Job Overview

We are seeking a Customer Support Specialist with 1 to 3 years of experience to join our team at Blue Matrix Connect. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our global and domestic clients. This is a full-time position based in Bangalore Urban, Karnataka, India. The ideal candidate should have excellent communication skills, be proficient in Microsoft Office, and have a strong command of the English language.

Qualifications and Skills

1-3 years of experience in customer support or a related roleExcellent communication skills, both verbal and writtenProficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)Good command of the English languageAbility to handle customer inquiries and complaints with empathy and professionalismStrong problem-solving and decision-making skillsAttention to detail and ability to multitaskExcellent time management and organizational skillsAbility to work effectively in a team environmentExperience with CRM software is a plus

Roles and Responsibilities

Provide excellent customer service and support to clients via phone, email, and chatResolve customer inquiries, complaints, and issues in a timely and professional mannerIdentify and escalate priority issues to the appropriate department or teamProactively communicate with customers to keep them informed about the status of their requestsMaintain accurate and detailed records of customer interactions and transactionsCollaborate with cross-functional teams to ensure customer satisfactionConduct regular follow-ups with customers to ensure their needs are metStay up-to-date with product knowledge and industry trends to provide accurate information to customersIdentify opportunities for process improvements and share customer feedback with the teamAdhere to company policies and procedures to ensure consistent and high-quality customer support

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