Ecommerce Operations Manager

12 hours ago

Gurugram, India VPLAK Full time

Company Overview VPLAK, established in 2015, is a rapidly expanding online shopping platform based in India, specializing in a diverse range of electronic gadgets and accessories. With a dedicated team and efficient systems, VPLAK prioritizes customer satisfaction through excellent service, quick delivery, and secure transactions. With its headquarters in Gurgaon, VPLAK aims to provide a seamless shopping experience through direct brand partnerships, eliminating third-party interference. Job Overview The Ecommerce Operations Manager at VPLAK is a mid-level full-time position based in Gurgaon. This role requires overseeing efficient e-commerce operations, ensuring seamless order processing, vendor coordination, and efficient courier management. The successful candidate will play a crucial role in enhancing customer satisfaction and operational efficiency through effective leadership and communication. Qualifications and Skills Excellent communication skills, enabling clear and effective interaction with team members and external partners (Mandatory skill). Strong negotiation skills to manage and establish beneficial partnerships with vendors and service providers (Mandatory skill). Expertise in customer handling to address and resolve customer inquiries and issues promptly (Mandatory skill). Proficiency in courier management, ensuring reliable and timely delivery of products to customers. Experience in vendor management, fostering positive relationships with suppliers for efficient operations. In-depth knowledge of eCommerce operations, including logistics, order processing, and customer service. Strong leadership skills to motivate and guide teams towards achieving operational goals. Problem-solving abilities with an analytical mindset to improve operational processes and customer experience. Roles and Responsibilities Coordinate and oversee the entire e-commerce operations to ensure smooth and efficient processes. Manage vendor relationships, negotiate contracts, and maintain mutual beneficial partnerships. Monitor and improve courier management to ensure timely and reliable delivery services. Address and resolve customer issues promptly to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to improve the overall operational efficiency of the company. Analyze operational metrics and develop strategies to improve performance and customer experience. Implement best practices in eCommerce operations to optimize the supply chain workflow. Lead and mentor the e-commerce operations team to ensure high levels of engagement and performance.

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