Customer Support Analyst
3 weeks ago
killer product ,a
huge global community , as well as a
fun and exciting work environment .
Users of the Product
7,000,000
Company Growth
60% Year over year
Company Maturity
Profitable
What do we look for?
As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests.
Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo.
Business Knowledge
Technical Skills
Autonomy
Variability of the Job
Quality of Product / Tools
Responsibilities
Help customers with their use of Odoo Business Apps
Solve functional problems by investigating
Engage with our visitors and leads (Livechat)
Ensure customers' satisfaction
Improve customers's experience
Contribute to the improvement of our product & all documentationSide projects (recruit and onboard new colleagues, give training, ...)
Must Have
1+ years of experience in similar fieldBachelor or Master degreeIT & Business Affinity
Customer oriented
Autonomous and fast learner
Fluent in EnglishSolution minded
Nice to Have
Good knowledge of business processes
Technical knowledge (XML, Python, JS)
Why should you say 'YES' to this job?
2 weeks of intensive functional training with final certificationYou will contribute to the improvement of our software Odoo by escalating good feedbackYou will be delivering the best support experience to clients they have never had beforeNone of your work days will be the same, guarantee
The Odoo culture
Building a company we love.
Who is your manager?
Being a team leader at Odoo.
The founders story
From 1 to 250 employees in 5 years.
What do we offer?
Compensation & Perks
A full-time positionwith an attractive salary package.
Paid leaves
5 Days working week, 24 paid leaves and public holidays as per the IT Industry
Prime location
Work at the best location with easy transportation connectivity
Training
8 hrs of training every month to stay updated with the product and technology
Eat & Drink
Tea, coffee and snacksprovided all day.
Sponsored Events
Team outing, team lunch, festive celebrations and lots of team building activities
Exchange Program
Apply to a similar positionin a subsidiary of Odoo.
Sneak Peek at our Work Place Culture
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