Customer Support Analyst

4 weeks ago

Gandhinagar, India Odoo Full time
Are you ready to learn fast and have a real impact on the company?Join Odoo, a growing software company with a

killer product ,a

huge global community , as well as a

fun and exciting work environment .

Users of the Product

7,000,000

Company Growth

60% Year over year

Company Maturity

Profitable

What do we look for?

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.

Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests.

Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo.

Business Knowledge

Technical Skills

Autonomy

Variability of the Job

Quality of Product / Tools

Responsibilities

Help customers with their use of Odoo Business Apps

Solve functional problems by investigating

Engage with our visitors and leads (Livechat)

Ensure customers' satisfaction

Improve customers's experience

Contribute to the improvement of our product & all documentationSide projects (recruit and onboard new colleagues, give training, ...)

Must Have

1+ years of experience in similar fieldBachelor or Master degreeIT & Business Affinity

Customer oriented

Autonomous and fast learner

Fluent in EnglishSolution minded

Nice to Have

Good knowledge of business processes

Technical knowledge (XML, Python, JS)

Why should you say 'YES' to this job?

2 weeks of intensive functional training with final certificationYou will contribute to the improvement of our software Odoo by escalating good feedbackYou will be delivering the best support experience to clients they have never had beforeNone of your work days will be the same, guarantee

The Odoo culture

Building a company we love.

Who is your manager?

Being a team leader at Odoo.

The founders story

From 1 to 250 employees in 5 years.

What do we offer?

Compensation & Perks

A full-time positionwith an attractive salary package.

Paid leaves

5 Days working week, 24 paid leaves and public holidays as per the IT Industry

Prime location

Work at the best location with easy transportation connectivity

Training

8 hrs of training every month to stay updated with the product and technology

Eat & Drink

Tea, coffee and snacksprovided all day.

Sponsored Events

Team outing, team lunch, festive celebrations and lots of team building activities

Exchange Program

Apply to a similar positionin a subsidiary of Odoo.

Sneak Peek at our Work Place Culture

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