Operations Expert

Description - Reconciliation Transformation Program has a requirement for a project lead/business analyst to support the continuous improvement work stream within CB&S-GTO for building and on-boarding reconciliations onto strategic recon platforms. The SME is responsible for working within the information Transformation group, participating in a team responsible for report generation and data analysis utilizing database management software/tools against various database platforms. In this role you will assist in the development of automated reports, analytical and management reports, and data definitions across multiple computing environments. You will develop technical expertise in data mining and report development methodologies, techniques and tools to ensure deliverables meet the needs of both internal and external business customers. Manage escalations and ensure resolutions on or before time. Plan and manage risks and detail mitigation strategies.  What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Managing several concurrent projects – all the streams in scope of the program Creation of continuous improvement projects BOW within Reconciliations, Network Management and Financial Market Infrastructure Responsibility for the ‘on-time delivery of projects to time and cost Manage scope of deliveries, manage expectations and ensure clear and concise communication to sponsors, team members and Transformation Lead Project tracking for the related work stream Risk and issue management. Interface with upstream data providers, both in terms of development deliverables and issue escalation Work closely with the Program Manager and program team to ensure on time delivery of Projects. Proactively question and challenge processes and key stakeholders to identify areas of potential inefficiency. Maintains customer focus, provides value addition to stakeholders and ensures prioritization of tasks to manage costs; works collaboratively with all parties to resolve potential conflicts. Drafting and reviewing critical project documents like BRD (Business Requirement Doc), SOP (Standard Operating Procedure), various MIS reports by liaising with Business Operations and Technology teams Establish, monitor and run governance around business reconciliations with respect to production status monitoring, exceptions handling, process/regulation adherence, information collation, presentation and reporting Stakeholder management across board with multiple business operations, technology teams and vendors Reporting on overall program status, outstanding milestones, Issues, risks and dependencies Your skills and experience SKILLS: Knowledge on performing feed analysis for upstream and downstream settlement systems Expertise in building matching rules/logic on Reconciliation Platforms Demonstrable adherence to the Bank’s Values and Beliefs Strong Process/ change management experience with an exposure to control practices Six Sigma Black Belt and Lean certified (Not Mandatory) Inquisitive and probing approach to problem solving and general assessment Ability to work well under pressure in a fast-paced environment and always with professionalism Strong ability to identify process efficiencies, suggest improvements and implement where feasible Good verbal and written communication skills with experience of reporting to senior management Good ability to interact with, collaborate, communicate, and influence individuals at all levels Ability to be open minded, share information, transfer knowledge and expertise to team members Ability to work in an independent capacity without supervision Good to have functional/fundamental knowledge of reconciliations various business lines/products related to Fixed Income/Listed Derivatives/Margin/Treasury/KYC Ops Good to have working/fundamental knowledge of reconciliation tools like TLM/DUCO etc. Good to have working/fundamental knowledge of visual representation tools like Tableau Good presentation skills – reporting and classroom sessions Experience: Hands on experience on strategic reconciliation tools like DUCO and TLM (preferred) Minimum 8 years of Investment Banking (Operations) experience with familiarity of International and domestic financial instruments 3+ years of Reconciliations knowledge (Inter-System and Nostro/Depot reconciliations) and working on change the bank/financial industry projects. Excellent knowledge of Control & Admin (Core Reconciliations) 3+ years project and programme delivery, preferably on platform migrations Ability to work independently & deliver in demanding environment to meet the set target. Team player, highly motivated, practical problem solver Master’s Degree level education – preferred (Not Mandatory) Ability to meet commitments and deadlines whilst maintaining peerless quality. How we’ll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.