Mass Retail Experience Lead

2 days ago

Kolkata, India airtel Full time

Mass Retail Experience LeadTo lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined SLAs. The role demands a proactive, data-driven approach and strategic interventions aligned with business goals to elevate the mass retail customer experience.Key Responsibilities:- Improve Customer Experience by fixing common issues and reducing repeated complaints and interaction.- Ensure Timely SR Closures by monitoring and improving SLA adherence.- Enhance Network Experience by working with the network team to resolve issues faster.- Reduce Customer Churn and Port-Outs through better service and retention efforts.- Manage Retention Agencies to ensure effective handling of MNP and customer outreach calls.- Lead the digital adoption agenda by increasing Thanks app penetration and usage of other digital self-care platforms- Collaborate cross-functionally to enhance customer experience and resolve process bottlenecksSkills sets required:- Collaboration- Analytical skills (Data management)- Customer orientation (Customer approach understanding)- Good Communication skills

  • Mass Retail Experience Lead

    2 days ago

    Kolkata, India airtel Full time

    Mass Retail Experience Lead To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...

  • Mass Retail Experience Lead

    2 days ago

    Kolkata, India airtel Full time

    Mass Retail Experience Lead To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...

  • Mass Retail Experience Lead

    2 days ago

    Kolkata, India airtel Full time

    Mass Retail Experience Lead To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...

  • Mass Retail Experience Lead

    2 days ago

    Kolkata, India airtel Full time

    Mass Retail Experience Lead To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...

  • Mass Retail Experience Lead

    2 days ago

    Kolkata, India airtel Full time

    Mass Retail Experience Lead To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...

  • Mass Retail Experience Lead

    3 days ago

    Kolkata, India airtel Full time

    Mass Retail Experience LeadTo lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...

  • Mass Retail Experience Lead

    3 days ago

    Kolkata, West Bengal, India airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Mass Retail Experience LeadTo lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...

  • Mass Retail Experience Lead

    2 days ago

    Kolkata, West Bengal, India, West Bengal airtel Full time

    Mass Retail Experience Lead To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...

  • Urban TSM- Mass Retail

    2 weeks ago

    Kolkata, West Bengal, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Urban TSM- Mass RetailKey Deliverables • Strengthen the distribution and sales network by increasing the SIM & Data Selling Outlets to the maximum possible extent in the assigned territory. Ensure existing customers are adequately serviced • Understand the market demographics and drive sales strategy according to customer segments • Drive the...

  • Mass Communication Intern

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    Kolkata, India EXPAND smERP Full time

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