Mass Retail Experience Lead
3 days ago
Mass Retail Experience Lead To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined SLAs. The role demands a proactive, data-driven approach and strategic interventions aligned with business goals to elevate the mass retail customer experience. Key Responsibilities: - Improve Customer Experience by fixing common issues and reducing repeated complaints and interaction. - Ensure Timely SR Closures by monitoring and improving SLA adherence. - Enhance Network Experience by working with the network team to resolve issues faster. - Reduce Customer Churn and Port-Outs through better service and retention efforts. - Manage Retention Agencies to ensure effective handling of MNP and customer outreach calls. - Lead the digital adoption agenda by increasing Thanks app penetration and usage of other digital self-care platforms - Collaborate cross-functionally to enhance customer experience and resolve process bottlenecks Skills sets required: - Collaboration - Analytical skills (Data management) - Customer orientation (Customer approach understanding) - Good Communication skills
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Mass Retail Experience Lead
3 days ago
Kolkata, India airtel Full timeMass Retail Experience Lead To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...
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Mass Retail Experience Lead
3 days ago
Kolkata, India airtel Full timeMass Retail Experience Lead To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...
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Mass Retail Experience Lead
3 days ago
Kolkata, India airtel Full timeMass Retail Experience Lead To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...
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Mass Retail Experience Lead
2 days ago
Kolkata, India airtel Full timeMass Retail Experience Lead To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...
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Mass Retail Experience Lead
3 days ago
Kolkata, India airtel Full timeMass Retail Experience LeadTo lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...
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Mass Retail Experience Lead
2 days ago
Kolkata, India airtel Full timeMass Retail Experience LeadTo lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...
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Mass Retail Experience Lead
3 days ago
Kolkata, West Bengal, India airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per yearMass Retail Experience LeadTo lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...
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Mass Retail Experience Lead
2 days ago
Kolkata, West Bengal, India, West Bengal airtel Full timeMass Retail Experience Lead To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...
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Retail Salesperson
3 days ago
Kolkata, West Bengal, India DIGITAL AGE RETAIL PRIVATE LIMITED Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionDIGITAL AGE RETAIL PRIVATE LIMITED is a retail company based in Pune, Maharashtra. The company operates from Near Sadanand Resorts, Baner Road, off. NH-4, Baner. DIGITAL AGE RETAIL PRIVATE LIMITED focuses on enhancing the retail experience for customers by offering a range of products and services.Role DescriptionThis is a full-time...
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Lead – Corporate Communications
1 day ago
Kolkata, India Baazar Style Retail Ltd. Full timeRole (Why position exists) :Responsible for planning, developing, implementing and monitoring the overall corporate communication strategy.Main Responsibilities :Create informative and interesting press releases, press kits, newsletters, and related marketing materials.Develop and implement effective communication strategies that build customer loyalty...
