MAC OS Support Role

4 weeks ago

Bengaluru, India CIEL HR Services Full time
Looking for Immediate Joiners to 20 days NPYears of Experience

3-4 years

Mandatory SkillsGood knowledge on Mac OS, Customer handling Skills, Willing to work in Rotation shifts , Good Communication skills, Shd have experience handling US Customer base

We are looking for a 3-4years experience Desktop Support Engineer to provide technical assistance to remotely. Hands on experience in troubleshoot Desktop/ Laptop OS (Mac) and office and other application software.Installation and configure MAC WorkstationsKnowledge of Different versions of Mac OS XInstall and configure Office application with other Line of Business Applications on MACHands-on experience with MAC OS and Knowledge in Windows 10/11 OS environments is added advantageKnowledge on File vault Encryption / DecryptionDiagnoses and resolving software and hardware incidents, including operating systems (MAC) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)Mobile device management, configure outlook, teams, Microsoft Authenticator etc. ( iPhone, iPad, Android , Surface etc.)Basic knowledge on Office365 services, Active Directory and user login methodsKnowledge on JAMF application push and deployment for workstationsWalking customers through installing applications and computer peripheralsGuide users with simple, step-by-step instructionsConduct remote troubleshootingOS and Application support, ticket handling on INC, SRGood to have ticketing tool knowledge – SNOW, JIRA, etc.Test alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsHelp create technical documentation and manualsProven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar roleKnowledge on Office application like Word/Excel/ PowerPoint/ outlook / TeamsWorking knowledge of office automation products and computer peripherals, like printers and scannersProvide technical assistance and support issues related desktop support, Teams Conferencing support,VIP user coordination and supportProfessionalism when resolving service delivery and client issues in a timely mannerIdentifying and escalating business and technical challenges as appropriate and in a timely mannerCommunicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.

Other Roles and responsibilities during MigrationCo-ordinate with Migration Onsite team and scheduling teamHelping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the teamEnsure all scheduled migrations are completed without any business impact

Interested candidate can share their resume to

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