Customer Relationship Management Specialist

2 weeks ago


thane, India 5paisa Full time

About us:

Embark on a fintech journey like never before with 5paisa. We're not just redefining finance; we're rewriting the rules. Join us at the forefront of innovation, where your career is a thrilling adventure in the future of fintech. With cutting-edge tech, transparent transactions, and user-centric design, 5paisa is your gateway to a career that's as dynamic as you are. Ready to be a part of the revolution? Welcome to 5paisa, where your aspirations meet innovation.


Responsibilities:

  • Excellent knowledge of customer centric platforms
  • Must have knowledge of BFSI domain
  • Implemented at least 1 E2E project (Broking/Insurance/Lending)
  • Must be well versed with API and system integrations
  • Active participation in functional testing and conducting UAT and SIT
  • Experience in documentation and review (BRD, FSD etc.)
  • Ownership mindset to connect with stakeholders and address issues & CRs
  • Good interpersonal and multi-tasking skills
  • Follows Agile methodology and sprint-based delivery. Knowledge of PMO tools for PBI and capacity planning
  • Awareness of data analytics and MIS – Reports & dashboards


Why Join 5paisa:

  • Innovative Culture: Be part of a company that is driving innovation in the fintech industry. Your role will contribute to the ongoing transformation of how people manage and access their money.
  • Tech-Driven Solutions: Work on tasks that not only challenge your skills but also contribute to improving tech productivity, efficiency, and customer experience.
  • Professional Growth: Join a team that values your growth and encourages you to take on challenges, learn, and develop your skills.


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