Customer Support + Operations | Edtech

1 day ago

Bangalore Division, India Michael Page Full time

- Work directly along with a seasoned founder - A chance to grow into the chief of staff position About Our Client Our client is a fast-growing ed-tech company that provides an AI-driven platform supporting early childhood educators, parents, and school administrators. Their system streamlines planning, documentation, communication, and school operations through intelligent automation. They focus on empowering teachers, enhancing learning experiences, and ensuring safe, efficient management for preschools and early learning centers. Job Description Provide prompt, friendly, and professional support to clients through email, chat, and video calls. Troubleshoot software issues, identify root causes, and guide users through resolutions or best-practice workflows. Assist clients in understanding and using both new and existing features within the platform. Collaborate with product, engineering, and QA teams to report bugs, share insights, and help drive improvements. Maintain accurate documentation of support cases and contribute to knowledge-base articles. Support onboarding and training sessions for new users, including production teams and technical directors. Escalate complex issues when necessary while maintaining ownership of the client relationship. Gather customer feedback to help inform product enhancements and future development. The Successful Applicant Required: Experience in customer support, technical support, or a client-facing role. Strong problem-solving and communication skills. Ability to work under pressure, especially when supporting time-critical productions. Comfortable with technology; ability to learn complex systems quickly. Excellent spoken and written communication skills. Preferred: Experience supporting media, broadcast, live-event, or production-industry clients. Familiarity with show control, automation tools, or AI-assisted workflows. Ability to manage multiple tasks while maintaining accuracy and responsiveness.

  • Customer Success Manager | Edtech SaaS

    5 days ago

    Bangalore Division, India Michael Page Full time

    - Founding team member - Opportunity to lead a critical team in a fast-growing edtech SaaS company About Our Client Our client is an innovative EdTech startup building a next-generation platform designed to transform preschool education through curriculum planning, classroom journaling, communication, and AI-driven insights. Job Description Key...

  • Customer Success Manager | Edtech SaaS

    4 days ago

    Bangalore Division, India Michael Page Full time

    - Founding team member- Opportunity to lead a critical team in a fast-growing edtech SaaS companyAbout Our ClientOur client is an innovative EdTech startup building a next-generation platform designed to transform preschool education through curriculum planning, classroom journaling, communication, and AI-driven insights.Job DescriptionKey...

  • Customer Support Specialist

    2 weeks ago

    bangalore, India Customer Support Full time

    1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...

  • Customer Support + Operations | Edtech

    2 days ago

    Bangalore Division, India Michael Page Full time

    - Work directly along with a seasoned founder- A chance to grow into the chief of staff positionAbout Our ClientOur client is a fast-growing ed-tech company that provides an AI-driven platform supporting early childhood educators, parents, and school administrators. Their system streamlines planning, documentation, communication, and school operations...

  • Intern, Customer support

    2 weeks ago

    Bangalore, India Unacademy Full time

    Position : Intern, Customer Support Location: Unacademy is India’s largest learning platform, empowering millions of learners with top educators, interactive content, and cutting-edge technology. Our mission is to revolutionize learning and make quality education accessible to everyone. We are continuously expanding our offline and online learning...

  • Admission Counselor

    1 week ago

    Bangalore Division, India TeamLease Edtech Full time

    Job description About TeamLease Edtech ( TeamLease EdTech ( formerly known as Schoolguru Eduserve) is Indias leading learning solutions company providing comprehensive services across Universities and Corporates. We have an exclusive partnership with 40 of Indias largest Universities across 16 Indian states, we train 3.5 Lakh students on our platform through...

  • Intern, Customer support

    2 weeks ago

    Bangalore, India Unacademy Full time

    Position : Intern, Customer Support Location: Bengaluru (On-Site) Stipend : 20,000/- About Us Unacademy is India’s largest learning platform, empowering millions of learners with top educators, interactive content, and cutting-edge technology. Our mission is to revolutionize learning and make quality education accessible to everyone. We are continuously...

  • Intern, Customer support

    2 weeks ago

    bangalore, India Unacademy Full time

    Position : Intern, Customer SupportLocation: Bengaluru (On-Site)Stipend : 20,000/-About UsUnacademy is India’s largest learning platform, empowering millions of learners with top educators, interactive content, and cutting-edge technology. Our mission is to revolutionize learning and make quality education accessible to everyone. We are continuously...

  • Customer Success Manager | Edtech Saas

    1 week ago

    Bangalore, Karnataka, India Michael Page Full time

    The job role entails you to ensure partner schools realize tangible value from the platform drive adoption and become enthusiastic advocates of the product Key ResponsibilitiesPhase 1 Individual Contributor First 6 months Shadow leadership to deeply understand the platform and customer needs Own relationships with partner schools and manage onboarding Lead...

  • Manager/ Senior Manager

    4 days ago

    Bangalore Division, India Birla Institute of Technology and Science, Pilani Full time

    Role Overview: This role will manage and optimize CRM, LMS, ERP, and SIS platforms to support institutional operations and student success. The role ensures customization of SaaS products, secure authentication via SSO protocols (e.g., SAML, OAuth) and enforces data compliance and integrity. Key responsibilities include managing platform integrations using...