Area Manager- Home Loans

2 weeks ago

india humgrow.com Full time
Job Description

The Area Manager is entrusted with the responsibility of driving team performance, overseeing recruitment and development initiatives, ensuring employee retention, and optimizing efficiency within the assigned geography. They play a pivotal role in fostering a motivated and engaged team to achieve organizational goals.

Responsibilities:

  • Recruitment:

    • Manage the entire recruitment process for sales officers and Team Managers (TMs), from sourcing candidates to onboarding.

  • Training and Coaching:

    • Conduct training sessions for new joiners in collaboration with the Learning & Development (L&D) team, focusing on geography mapping, source management, and customer relationship skills.
    • Provide coaching and ongoing support to new joiners and underperforming employees to enhance their performance and skillsets.

  • Geography Mapping:

    • Allocate geography at all levels and provide training and coaching to TMs, new joiners, and underperforming employees on area mapping.
    • Conduct audits and reviews of area mapping progress at regular intervals to ensure accuracy and effectiveness.

  • Development of Underperforming Employees:

    • Identify underperforming employees based on location benchmarks and areas of development.
    • Match performance gaps with relevant interventions to facilitate employee improvement.

  • Reviews (Monthly/Weekly):

    • Conduct comprehensive reviews of teams to assess performance, identify gaps, and set goals.
    • Follow up on preset goals to track progress and provide necessary support to achieve targets.

  • Daily Huddle:

    • Monitor the effectiveness of morning huddles and ensure their smooth conduct.
    • Attend and conduct managerial huddles on a daily basis to facilitate communication and alignment of objectives.

  • Source Relationship Management:

    • Manage relationships with all sources within the geographic area to foster strong partnerships and drive business growth.

  • Team Management:

    • Maintain a culture of fairness, openness, happiness, and transparency within the team.
    • Provide accessibility and support to new joiners and underperforming employees.
    • Ensure smooth interdepartmental functioning while adhering to established processes.

  • Channel Partner Recruitment:

    • Verify documentation for channel partner recruitment and submit to the Area Sales Manager (ASM) for approval.

Requirements
  • Proven experience in mortgage or home loan sales, with demonstrated leadership capabilities.
  • Strong communication and interpersonal skills for effective team management and relationship building.
  • Sound knowledge of sales processes, channel partner recruitment, and geographic mapping strategies.
  • Ability to conduct joint calls, facilitate team huddles, and drive performance reviews.
  • Proficiency in coordinating with internal teams, particularly credit departments, to expedite loan processing.

Benefits
  • Competitive salary package with performance-based incentives.
  • The on-role job with stable career growth opportunities.
  • Comprehensive benefits package including health coverage and retirement plans.
  • Ongoing training and development initiatives to enhance leadership and managerial skills.
  • Recognition and rewards for achieving team targets and fostering a positive work environment.

Requirements
Desired Applicant: Graduate candidates with good communication and interpersonal skilss Thorough knowledge of all mortgage loans products and familiarity with competitors' offerings. Demonstrated ability to effectively sell products and provide necessary services to customers. Proficiency in analyzing credit documents to determine eligibility. Skilled in handling objections from customers. Behavioral Competencies: Strong interpersonal skills with a focus on customer relationship management. Effective planning abilities with expertise in geography mapping and sales management. Proven selling skills with a track record of successful conversions and objection handling. Good to Have: Creativity in problem-solving and service-oriented mindset. Strong logical reasoning skills. This job description is intended to convey information essential to understanding the scope of the role. Additional responsibilities may be assigned as deemed necessary by the company

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