Fls Loan Officer

3 weeks ago

India TMI Group IN Full time

**Job Information**:
- Salary
- **₹ 156000 - 264000**- No. of Openings
- **100 opening**- Required Skills:

- **sales management,sales,telecommunications**- Job Qualifications
- **Bachelor's Degree**

**Designation: Loan Officer**

Department: Lead Management System (LMS)

Role/Functional Area: Tele Sales / Outbound Telecalling

Experience: 0.6 months -5 years

Language Fluency: English + Local language is mandatory

Max Age
- 35

**Roles & Responsibilities**:

- Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan.
- Converting a suspect to a prospect. This involves the following:

- Establishing contact with the prospect could involve several calls and may need a call at a time beyond office hours.
- This will also involve making calls at different times in order to achieve success.
- Need analysis
- Eligibility profiling
- Setting up an appointment
- Follow up with the prospect post every meeting with the sales office until the conclusion
- Basis feedback from the prospect, seek interventions from the senior sales resource or yourself in satisfying customer needs with the objective of converting the prospect into a customer.
- Responsible for conversion of suspects to prospects to customers.
- Provide support to the sales team in increasing conversions by:

- Prompt calling to all suspects/prospects
- Timely follow-up with all prospects
- Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance
- Responsible for complete knowledge of company products and policies as well as those of competition.
- Responsible for the quality of the conversation, which entails the following:

- Accuracy
- Product Knowledge
- Appraisal Skills
- Punctuality & TOS
- TAT commitments
- Ability to handle objections.
- Updating the software. One must capture their conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where they left off.
- Generating References: The quality of conversation and ability to connect with the customer is also reflected in the number of references that they generate.

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