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Tele Calling Executive

4 weeks ago

Kaudiar, India Alpha Heal Full time

Job Title: Telecalling Executive

Industry: Healthcare / Dermatology / Aesthetic Clinic
Employment Type: Full-time

Job Summary:

We are looking for a dynamic and customer-focused Telecalling Executive to join our Skin and Hair Clinic. The ideal candidate will be responsible for handling inbound and outbound calls, converting inquiries into appointments, following up with clients, and maintaining excellent client relations.

Key Responsibilities:

  • Make outbound calls to prospective clients to inform them about clinic services (skin care, hair treatments, etc.)
  • Handle inbound calls and respond to patient inquiries in a professional manner
  • Book appointments and schedule follow-ups with dermatologists or trichologists
  • Explain treatment packages, promotions, and services offered by the clinic
  • Maintain and update patient records and databases with accurate information
  • Follow up with potential leads and remind clients of upcoming appointments
  • Handle basic client complaints or queries and escalate complex issues as needed
  • Collaborate with front desk and marketing teams for lead management and campaign coordination
  • Achieve monthly call/appointment conversion targets

Requirements:

  • Education: Graduate preferred
  • Experience: 2+ years in telecalling/customer service, preferably in healthcare, beauty, or wellness sector
  • Language Proficiency: Fluent in English and local language(s)
  • Skills:
  • Excellent communication and interpersonal skills
  • Confident and polite phone manner
  • Basic computer proficiency (MS Excel, CRM software, etc.)
  • Ability to work in a target-driven environment

Job Type: Full-time

Pay: From ₹20,000.00 per month

Work Location: In person