Front Office Executive

We are seeking a well-groomed, courteous, and customer-focused Front Desk Executive to be the face of our aesthetic clinic. As the first point of contact for clients, you will play a crucial role in creating a welcoming and professional environment. You will be responsible for handling front desk operations, client communication, appointment scheduling, and providing administrative support to ensure smooth clinic functioning.

Key Responsibilities:Client Interaction & Reception Duties

• Greet clients warmly and ensure a pleasant check-in and check-out experience.
• Manage incoming phone calls, emails, and WhatsApp messages with professionalism and efficiency.
• Answer client queries regarding treatments, prices, and appointments in a knowledgeable and reassuring manner.
• Maintain a clean, organized, and professional-looking reception area at all times.

Appointment & Schedule Management

• Schedule, reschedule, and confirm client appointments using the clinic's booking software.
• Coordinate effectively with doctors, therapists, and other staff to ensure timely service delivery.
• Minimize scheduling conflicts and manage waiting times.

Client Records & Billing

• Maintain and update client records accurately, including medical history forms, consent forms, and treatment notes.
• Handle billing, invoicing, and payment collection processes.
• Issue receipts and maintain a daily cash and payment log.

Clinic Operations Support

• Assist in inventory checks and ordering front desk supplies.
• Ensure proper filing and administrative tasks related to client documentation.
• Coordinate with the clinical team for daily operational needs.
• Handle feedback and escalate client concerns when necessary.

Required Skills & Qualifications:

• Proven experience as a Front Desk Executive, Receptionist, or Customer Service Representative (experience in a clinic, spa, salon, or hospitality preferred).
• Excellent communication skills in English (additional languages a plus).
• Strong interpersonal and client-handling skills.
• Proficient in MS Office and clinic management/booking software.
• Well-groomed, presentable, and polite at all times.
• Multitasking ability and time-management skills.
• Knowledge of aesthetic treatments and skincare products (or willingness to learn).

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person