Customer Service Executive

3 weeks ago

Gurgaon, Haryana, India EazyDiner Full time

As an Executive – Customer Service at EazyDiner, you will assist in delivering exceptional

support to customers, ensuring their dining and reservation experiences are seamless and

enjoyable. This role is ideal for individuals passionate about customer satisfaction and learning

the intricacies of the hospitality industry.

Key Responsibilities:


• Handle inbound and outbound customer queries related to restaurant bookings,

cancellations, and special requests via calls, emails, and chat support.


• Assist customers in navigating the EazyDiner platform, providing guidance on offers,

promotions, and loyalty programs.


• Resolve customer concerns or complaints promptly, escalating complex issues to senior

team members or management when necessary.


• Coordinate with partner restaurants to confirm reservations and address customer-

specific needs.


• Maintain accurate records of customer interactions and feedback using the company's

CRM software.


• Participate in training sessions to gain a thorough understanding of EazyDiner's

services, policies, and systems.


• Support the team in identifying opportunities for improving the customer experience.

Skills Required:

o Excellent verbal and written communication skills in English (knowledge of

additional regional languages is a plus).

o Strong interpersonal and problem-solving skills.

o Ability to multitask and work in a fast-paced environment.

o Proficiency in basic computer applications (MS Office, CRM systems).

Key Competencies:


• Customer-focused attitude and a passion for service excellence.


• Willingness to learn and adapt to new tools, technologies, and processes.


• Team player with a positive and proactive approach to challenges.

What We Offer:


• Comprehensive on-the-job training to build expertise in customer service and the

hospitality domain.


• Exposure to a dynamic, fast-growing company in the restaurant tech space.


• Opportunities for career growth within the organization.


• Competitive salary and perks


• Employee Stock Options Program

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