Service delivery manager
3 hours ago
Key Responsibilities:- Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accounts- Act as the primary point of contact for clients regarding program delivery, issue resolution, and updates- Work closely with instructional designers, facilitators, and operations teams to ensure learning interventions are executed with high quality and in alignment with client objectives- Monitor program effectiveness and success metrics through feedback, assessments, and client review- Track budgets, project timelines, and resource allocation for each engagement- Ensure adherence to SLAs, SOPs, and internal quality standards- Coordinate with external trainers, vendors, and partners for specialized program delivery- Lead continuous improvement initiatives to enhance delivery efficiency and learner experience- Prepare reports, dashboards, and presentations for clients and internal stakeholders- Support proposal creation, client meetings, and pre-sales as needed from a delivery feasibility perspective- Lead a team of program coordinators or delivery support professionals, as applicableRequired Skills and Competencies:Functional Competencies:- Strong program/project management skills- Understanding of adult learning principles and L&D frameworks- Excellent client service and stakeholder management abilities- Proficiency in digital learning platforms and LMS tools- Budgeting and cost tracking knowledge- Risk and change management experienceBehavioral Competencies:- Excellent communication and interpersonal skills- Proactive problem-solving mindset- Strong leadership and team collaboration- Time management and multitasking capabilities- Attention to detail and execution excellence- Ability to work in a dynamic, fast-paced environmentQualifications & Experience:- Graduate/Postgraduate in HR, Education, Psychology, or related fields- 7–10 years of relevant experience in L&D, with at least 3–5 years in program delivery or service management roles- Experience in managing corporate training programs or learning interventions at scale- Exposure to tools such as MS Project, Excel, Power BI, or any LMS platforms (e.g., Moodle, Cornerstone, Success Factors)
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Service Delivery Manager
21 hours ago
Gurgaon, India NIIT Limited Full timeKey Responsibilities:- Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accounts- Act as the primary point of contact for clients regarding program delivery, issue resolution, and updates- Work closely with instructional designers, facilitators, and operations teams to ensure...
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Managed Services Client Delivery Manager
1 day ago
Gurgaon, India NTT Full timeContinue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...
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Managed Services Client Delivery Manager
4 days ago
Gurgaon, Haryana, India NTT Full time ₹ 12,00,000 - ₹ 24,00,000 per yearContinue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...
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Service Delivery Manager
2 weeks ago
Gurgaon, Haryana, India AVI-SPL Full timeLong Description WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences create new value and enable organizations to thrive and grow We are the largest provider of collaboration technology solutions which include our award-winning managed services Our highly certified industry...
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Service Delivery Director
5 hours ago
Gurgaon, India HCLTech Full timeRole Purpose and Scope:The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Hi-Tech customers. Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the
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Service Delivery Administrator
2 weeks ago
Gurgaon, India NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
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Service Delivery Director
21 hours ago
Gurgaon, India HCLTech Full timeRole Purpose and Scope:The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Hi-Tech customers. Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the account- Work experience in an established Service organization with...
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Service delivery director
3 hours ago
Gurgaon, India HCLTech Full timeRole Purpose and Scope:The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Hi-Tech customers. Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the account- Work experience in an established Service organization with...
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Software Service Delivery Leader
4 days ago
Gurgaon, Haryana, India Bean HR Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe're Hiring: Software Service Delivery Leader with Leading Global IT Services & Consulting - GurugramLooking for an experienced leader(17+ Years)to drive excellence in software service delivery, client success, and operational performance.Qualifications: Bachelor's/Master's in Computer Science or related field ~20 years' experience in software service...
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Delivery Manager
1 week ago
Gurgaon, Haryana, India OrangeMantra Full time ₹ 8,33,333 - ₹ 25,00,000 per yearThe role is responsible for the development, project leadership, quality, and timely delivery of the project. Client based projects, client liaison, pre-sales, and cross-functional development will fall within the ambit of responsibilities. Along with that fixing reliability issues, tracking service metrics, managing budgets, and leading the delivery team. ...
