(High Salary) Operations Manager

3 weeks ago


Lucknow, India HCLTech Full time
Roles & Responsibilities

- Serves as primary contact for client communication and managing project timelines, quality and deliverables- Creates project dashboard for ensuring all critical to project and deliverable parameters are met- Involved in daily, weekly, monthly and periodic updates to client contacts- Ensure compliance with all standard operating procedures- Must take accountability for day to day floor activities and empower the team to satisfy client needs and resolve concerns- Responsible for ensuring adherence overall SLAs- Conduct and participate in periodic meetings/QBRs with Client

Skills Required

- Experience in supporting BFS client in fincrime domain is a must ***- Good written and verbal English skills- Good organizational, time management and priority setting skills, and the flexibility to multi-task in a fast-paced environment- Ability to think critically, work independently and follow instructions- Working knowledge of Microsoft Excel, Word and PowerPoint- Team management experience

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