Operations Manager

3 weeks ago


Lucknow, India HCLTech Full time

Roles & Responsibilities

  • Serves as primary contact for client communication and managing project timelines, quality and deliverables
  • Creates project dashboard for ensuring all critical to project and deliverable parameters are met
  • Involved in daily, weekly, monthly and periodic updates to client contacts
  • Ensure compliance with all standard operating procedures
  • Must take accountability for day to day floor activities and empower the team to satisfy client needs and resolve concerns
  • Responsible for ensuring adherence overall SLAs
  • Conduct and participate in periodic meetings/QBRs with Client


Skills Required

  • Experience in supporting BFS client in fincrime domain is a must ***
  • Good written and verbal English skills
  • Good organizational, time management and priority setting skills, and the flexibility to multi-task in a fast-paced environment
  • Ability to think critically, work independently and follow instructions
  • Working knowledge of Microsoft Excel, Word and PowerPoint
  • Team management experience

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