Regional Coordinator

3 weeks ago

Jammu, India Entab Infotech Full time

Greeting from Entab

The position is for Regional Coordinator - -

We are an IT company specialized in Campus Management Software - 'CampusCare' since 2000. 'CampusCare' is a well established ERP for any quality educational institution. Visit us: 

We offer a rewarding work environment with great opportunities while maintaining a small company, employee-focused atmosphere. We are currently searching for a dynamic Regional Coordinator - Jammu- to join our Team. Freshers and experienced may apply.

Job Location : Jammu

Job Description/Responsibilities:

are likely to include some or all of the following:

  • providing help and advice to customers using your organisation's products and services;

  • Technical support company's software products

  • Coordinating between the customers and the company.

  • Work with Support Managers

  • communicating courteously with customers by telephone, email, letter and face to face;

  • investigating and solving customers' problems

  • handling customer complaints or any major incidents

  • keeping accurate records of discussions or correspondence with customers;

  • producing written information for customers, often involving use of computer packages/software;

  • writing reports analysing the customer service that our organisation provides;

  • developing feedback or complaints procedures for customers to use;

  • meeting with other managers to discuss possible improvements to customer service;

  • learning about your organisation's products or services and keeping up to date with changes;

Required Education & Experience:

Should be a graduate.

Should have knowledge/willingness/experience in handling customers.

High level of initiative with ability to self-manage.

Strong interpersonal skills with ability to work both independently and as part of a team.

Should be willing to travel to surrounding region

Excellent written and verbal communication and problem solving skills.

Note - Candidate must have their own laptop and wifi connection.

Candidate must be comfortable with traveling.

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