Client Services Executive
1 week ago
Position: Executive Client ServicesRole DescriptionThe NIIT Executive Client Services is responsible for achieving the overall business and learning goals for a defined region(s) or business unit(s). The person will be responsible for coordinating and scheduling arrangements for delivery of training programs, events and workshops, including all logistical support. The role is required to manage and coordinate multiple tasks and detailed activities in a time-intensive work environment. The role is accountable for realizing deep stakeholder engagement, driving business intimacy and collaboration for delivery of learning and business strategies.
The Executive Client Services
responsibilities will include:Working closely with the regional delivery managers to provide service excellenceWork closely with NIIT programme managers & project managers to ensure service levels are metParticipate in performance review meetings (regional & global)Contribute to defining operational process for continuous improvements and adherence to service level agreementsBuild strong partnering relationship with NIIT and client regional stakeholdersEngage with business stakeholders to efficiently manage large sourcing requirements in the regionEngage with key suppliers to efficiently manage large sourcing requirementsEducate & guide service requestors, managers and functional capability leads on the process systems & processesEducate & guide services requestors on value of using NIIT services, new learning methodologies and architectureProvide support and meaningful engagement to regional HR stakeholders in tailoring requirementsReview performance and ensure quality standards are met by suppliersProvide updates to regional delivery managers and key business stakeholders on supplier engagementsProvide additional onsite support to operations teams on a need basisEnsure onsite training event activities are performed as per the “Event Readiness Process/System”. Booking the venue for offsite activity or social events and Provide Emergency support / help for trainingEnsure the training Facilities are setup correctly and have the necessary equipment Management at facility. Communicate with instructors and outside vendors in both written and spoken correspondence. Coordinate and block Instructor’s dates & timing in line with the training and workshop calendarsArrange for the training materials, manuals, hand-outs and other instructional aids; arrange for equipment setup (like AV, toys, etc.) and refreshments.Manage the training logistics (training room booking, manage access, photographer, etc.) and sharing detailed information to participants and trainers in advanceMonitor completion of training activities - Pre-work, CertificatesCalibrate with Remote Coordinators for any changes/updates in the training event/program • Makes sure all arrangements are made for participants and trainersCommunicates with venue staff/vendors; makes sure scheduled training breaks work with the facility’s meal scheduleEnsure the Event Facilities are set-up correctly and have the necessary equipment along with clear messaging of classEscort external instructor in and out of training facilityParticipate in the kick-off of the program, administer the essential program briefings, calibrate with the speaker and stakeholdersCommunicate with the internal and external vendors, ready the Purchase Order whenever required.
The Executive Client Services
will possess skills & qualifications:A graduate with minimum three to four years’ experience working onsite at large corporate customer locationsMinimum three years’ experience working in a matrix reporting structure; NIIT delivery and strategic sourcing practices along with L&D teamsMinimum three years’ experience in managing sourcing activities – project manage, benchmark, supplier evaluation, etc., that will yield cost savingsProactive approach to delivering solutions, be innovative and challenge as required. Customer focused and commercially aware to deliver outstanding resultsEffective negotiation skills are an advantage, to support strategic sourcing and gain savings
NIIT is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
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