Technical Support Engineer
3 weeks ago
Supervisory Responsibilities :
- Oversees the daily workflow and schedules of Technical Support Representatives.
- Conducts performance evaluations that are timely and :
- Coordinates and assigns work projects such as converting new computer hardware or software.
- Evaluates expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.
- Provides technical support identifying, investigating, and resolving user's problems with computer software and hardware for problems that are beyond the expertise of Technical Support Representatives.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Collaborates with other employees to research and resolve problems.
- Collaborates with programmers to explain errors and/or recommend modifications to computer programs.
- Arranges service by software or hardware vendors to repair or replace defective products.
- Develops and communicates department projects and goals.
- Maintains knowledge of technology innovations and trends.
- Performs other related duties as assigned.
Required Skills/Abilities :
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong supervisory and leadership skills.
- Strong analytical and problem-solving skills.
- Superior understanding of computer hardware and software systems.
- Excellent time management skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Knowledge of network infrastructure and troubleshooting (LAN/WAN, routers, switches).
- Proficient with Microsoft Office Suite or related software.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Proficient with or the ability to quickly learn an array of computer hardware and software
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