Technical Support Engineer

3 weeks ago

Any Location, India Pyxidia Techlab LLP Full time

Supervisory Responsibilities :

- Oversees the daily workflow and schedules of Technical Support Representatives.

- Conducts performance evaluations that are timely and :

- Coordinates and assigns work projects such as converting new computer hardware or software.

- Evaluates expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.

- Provides technical support identifying, investigating, and resolving user's problems with computer software and hardware for problems that are beyond the expertise of Technical Support Representatives.

- Applies knowledge of computer software, hardware, and procedures to solve problems.

- Collaborates with other employees to research and resolve problems.

- Collaborates with programmers to explain errors and/or recommend modifications to computer programs.

- Arranges service by software or hardware vendors to repair or replace defective products.

- Develops and communicates department projects and goals.

- Maintains knowledge of technology innovations and trends.

- Performs other related duties as assigned.

Required Skills/Abilities :

- Excellent verbal and written communication skills.

- Excellent interpersonal and customer service skills.

- Strong supervisory and leadership skills.

- Strong analytical and problem-solving skills.

- Superior understanding of computer hardware and software systems.

- Excellent time management skills.

- Ability to prioritize tasks and to delegate them when appropriate.

- Knowledge of network infrastructure and troubleshooting (LAN/WAN, routers, switches).

- Proficient with Microsoft Office Suite or related software.

- Ability to explain technical issues to technical and nontechnical employees and customers.

- Proficient with or the ability to quickly learn an array of computer hardware and software

(ref:hirist.tech)

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