IT PACS Analyst

SUMMARY
Imaging Endpoints (IE) is an Imaging Technology and Imaging Clinical Research Organization (iCRO). We are passionately focused on our vision to Connect Imaging to the Cure. Everything we do is aligned with this singular purpose. We work every day excited to advance imaging science, technology, and services to bring curative technologies to humankind. We have supported many of the most impactful new drug approvals in oncology, and we are seeking the most talented individuals globally that are passionate in their desire to assist us in our mission to customize each clinical trial's imaging to optimize the opportunity to demonstrate efficacy.
Imaging Endpoints is based in Scottsdale, Arizona, with offices in Cambridge, Massachusetts; London, UK; Leiden, Netherlands; Basel, Switzerland; Hyderabad, India and Shanghai, China. We are an affiliate of HonorHealth, one of the largest healthcare systems nationally, and Scottsdale Medical Imaging Limited (SMIL/RadPartners), the largest private radiology group in the United States. We are recognized as the world's largest and most preeminent iCRO in oncology.
The primary responsibility of the IT PACS Analyst is to provide technical assistance to users of IE's Imaging Information Systems including, but not limited to, the analysis of user needs and requirements such as Application installation and testing, Application problem resolution, Writing user documentation, Application and server maintenance and Management report creation. The IT PACS Analyst positions will be solutions-oriented, facilitate timely deliverables, and meet the needs of the business and all stakeholders with respect to applications and systems support.
IT PACS ANALYST
Work on day-to-day operational support for imaging applications/solutions provided and/or supported by the Innovation and IT Team.
Handle network/workstation related issues.
Handle change requests which are modifications and updates to the imaging applications and the other applications/systems provided and or supported by the Innovation and IT Team, and vendors.
Recommend improvements and increase the efficiency of the imaging applications and other systems/applications provided and/or supported by the Innovation and IT Team.
Testing new systems, version upgrades, interfaces, and other system modifications in accordance with IE QMS processes and procedures.
Provide proactive monitoring of the applications/systems provided and/or supported by the Innovation and IT Team.
Maintain accurate and current documentation regarding systems/applications provided and/or supported by the Innovation and IT Team.
Provide on-call coverage for user support.
Perform system/application audits as required by QMS
EDUCATION AND EXPERIENCE
Bachelor's degree in computer science, Health Informatics, or a related field. Experience will be considered in place of a degree.
At least three years prior PACS Systems experience and overall, of 8-10 years of experience.
Knowledge of workflow associated with Imaging Core labs and Clinical Trials is desirable.
Basic understanding of DICOM, HL7, IHE, and other health-related standards.
Experience working with multiple operating systems, modalities, and clinical systems.
Experience working with customers, vendors.
Knowledge of desktop systems support.
Knowledge and experience working with Citrix virtual desktop is highly desirable.
Knowledge and working experience on scripting tools like PowerShell, python etc.
SKILLS
Strong customer service focus, excellent follow-up skills and strong documentation skills.
Must maintain strict confidentiality of sensitive data, records, files, conversations, etc.
Excellent interpersonal, organizational, and communication skills, including oral and written.
Self-motivated and able to grasp new concepts and learn quickly as well as motivate others.
Ability to manage projects and deliverables with a high level of accuracy and completeness.
Excellent hands-on computer skills with thorough knowledge of Microsoft Suite.
Strong problem solving and analytical skills.
Ability to work in strict compliance with all procedures, rules, and regulations.
Must be adaptable in a rapidly changing environment.
Ability to lead and work with different teams in a team environment and manage deliverables.
Advanced knowledge of Imaging Systems technologies and integration.
Strong knowledge of the DICOM Standard and DICOM Services.
Good knowledge of ITIL.
Service oriented approach, flexible, and proactive.
Self-driven, ability to get the job done with little supervision, can-do positive attitude.
IMAGING ENDPOINTS' TEAM CHARACTERISTICS
Passion to Connect Imaging to the Cure and pursue a meaningful career by improving the lives of cancer patients through imaging.
Strong desire to be part of a dynamic, global team working closely together and growing year after year in a rewarding environment to help humanity through imaging.
Commitment and caring for our fellow team members, their families, and the communities IE serves - see more information about Caring Endpoints at and high ethical standards; we always do the right thing.
High intellect and ingenuity; we enjoy solving problems, finding a better way, and the challenge of making a difference by improving lives.
Structured, organized, detail-oriented, and self-motivated; we approach each day with a detailed plan and excitement to accomplish the day's objectives while striving to improve ourselves and IE.
Accountable; we do what we say and communicative effectively to meet deadlines; we enjoy advancing clinical trials, helping patients, and celebrating success.
High standard for excellence; we proof our own work, hold high standards for ourselves and our team, and always prioritize quality above all else.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to use arms, hands, and fingers to handle, feel or reach, and to talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.
Travel: 5 - 10% domestic and international travel

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