Scaled Renewals Manager

2 weeks ago

Delhi, India Mixpanel Full time
About MixpanelMixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, Samsara, and Uber, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.About the TeamThe APAC Sales Team is responsible for bringing in new logos, renewing accounts, and up-selling to current customers.About the RoleWe are looking for a highly motivated professional with sound business acumen, strong technical aptitude, and natural sales instincts to join our tech-focused sales teams as an Scaled Account Manager. Ideal candidates should be eager to advance in our organization by demonstrating their ability to be tenacious self-starters every day. As a Scaled Account Manager, you'll help achieve our corporate revenue objectives by providing world-class customer service and sales support. This is our high growth self-serve segment where our customers are mostly inbound. You will be responsible for handling these requests in the most efficient and streamlined manner.The Scaled Account Manager is part of the APAC Sales organization and is the first point of contact for the majority of our customers.The objectives of the team are:To renew contract of our APAC existing customersBe responsible for a healthy NRR on your book of businessTo quickly identify up-sell and cross-sell opportunities and grow your accountsTo support the customer with enough information/demos for them to make a sale fast through our online portal or help them sign up so they can try the product themselvesTo support customers who could be on a free or online plan that would be looking to upgradeResponsibilitiesRenew our contract with existing clientsTo run a quick Discovery and identify exactly the elements the customer needs to see in our platform to make a quick sale. The average deal value you will be responsible for will be between 5-20K USD ARR.To answer any technical questions or administrative questions they may have.To ensure that all the relevant information is captured on Salesforce and kept up to date.We're Looking For Someone Who HasStrong Technical knowledge and a high level of comfort with providing technical advice and demoing on the flyHas worked across the APAC and EMEA timezonesAn agile mind and strong active listening skills who can ask the right questions fast to establish what needs to be done to get a sale.Strong and clear communication and presentation skills in order to be comfortable with running sessionsSuccessful Inside Sales experience (experience hitting quota, scheduling outbound meetings, etc.)Motivation, drive, and a self-starting attitudeCreativity and the desire to innovate and build in a growing sales organizationExcellent time-management and organizational skillsExcellent written/verbal communication skillsExperience of Salesforce4+ years of work experience in CSM, Sales, Account ManagementBonus Points ForStrong analytical skillsExperience in the data analytics spaceExperience using SalesforceBenefits and PerksComprehensive Medical, Vision, and Dental CareMental Wellness BenefitGenerous Vacation Policy & Additional Company HolidaysEnhanced Parental LeaveVolunteer Time OffAdditional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break*please note that benefits and perks for contract positions will vary*Culture ValuesBe Open:

When knowledge becomes open, we can come together as a team to collaborate around a shared purposeCustomer Focus:

Our customers’ success is our successLead Change:

Everyone at Mixpanel has the capacity to make an impact on the businessResults Oriented:

Driving results in a measurable way ensures we stay focused on the highest impact initiativesOne Team:

We can’t win without each other

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