Business Application Specialist

2 weeks ago

Bengaluru, India Worldwide Flight Services (WFS) Full time

Role Overview WFS is looking for a passionate Business System Analyst to join our IT organization in Bengaluru, with a medium-term objective of contributing to the growth of the Indian Cargo market. The Business System Analyst will manage the portfolio of business applications, act as a subject matter expert on the cargo management system (ERP/logistics/supply chain) and play an active role in transforming and evolving business applications to support cargo operations. Key Responsibilities Business Applications Management • Manage the portfolio of business applications in Bengaluru, building a service model with clearly defined roles and responsibilities. • Ensure effective support and administration services for front-end and back-end solutions. • Oversee system evolution through a structured Change Management process. CMS Centre of Expertise • Establish a Centre of Expertise for CMS applications preferably KALE suite (ACS and Galaxy), injecting knowledge into the WFS organization. • Act as a subject matter expert for business applications. • Train and support internal stakeholders in the effective use of CMS solutions. Transformation & Projects • Actively participate in the transformation of business-related applications, assuming roles such as Project coordinator or similar. • Collaborate with internal stakeholders and global IT to ensure business applications meet operational requirements. • Align IT projects with business goals, ensuring on-time delivery and operational impact. Vendor & Release Management • Manage relationships with software vendors, ensuring smooth release management processes. • Coordinate upgrades, patches, and system enhancements with internal and external teams. • Track vendor performance against service expectations and escalate issues where necessary. Security & Compliance • Apply application security principles to business applications, ensuring compliance with security standards. • Support audits, risk assessments, and documentation related to business systems. • Implement controls to safeguard sensitive data across applications. Qualification • Education – Graduate / Postgraduate degree in Computer Science, Information Technology, or a related discipline. • Experience – 2–4 years of proven experience as a Business Analyst or Application Manager and handling Cargo application/ERP/logistics/supply chain systems, preferably within logistics, aviation, or related industries. • Process Modelling – Strong experience in process modelling with expertise in tools such as Microsoft Visio, Enterprise Architect, or other modelling platforms (desirable). • Requirements Gathering – Hands-on experience in eliciting and documenting user and business requirements, including the design and coordination of software/technology trials and proofs of concept. • SDLC Knowledge – Solid understanding of the Software Development Life Cycle (SDLC), with a strong focus on functional design. Experience in non-functional design will be considered an advantage.

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