Customer Service Engineer

2 weeks ago

Delhi, India Ajayvision Education Full time

Job Role: Customer Support Engineer (IT)

Job Description:

Education:

B.E./B.Tech/BCA/MCA

Job Summary

We are seeking a dedicated and proactive Customer Service Engineer to join our team. The role involves managing customer support operations, ensuring a seamless service experience, and providing technical guidance to clients. The ideal candidate will be customer-focused, detail-oriented, and equipped with both technical knowledge and strong communication skills.

Key Roles & Responsibilities

  • Improve overall service experience by ensuring customer satisfaction and retention.
  • Take complete ownership of customer issues and follow through to resolution.
  • Assist in developing and implementing service, procedures, policies, and standards.
  • Keep accurate records of customer interactions, issues, and resolutions.
  • Develop and maintain user manuals and documentation for different applications.
  • Analyse service-related data and prepare accurate reports for management review.
  • Stay updated with industry trends and apply best practices to continuously improve support operations.
  • Manage resources effectively to meet qualitative and quantitative service targets.
  • Maintain an orderly workflow and prioritize tasks to ensure smooth operations.

Requirements & Skills

  • Bachelors or Masters degree (IT graduates preferred).
  • Minimum 2+ years of experience in customer support or related roles.
  • Proven working experience as a Customer Service Engineer, Customer Service Manager, Retail Manager, or Assistant Manager.
  • Strong experience in providing customer service and support.
  • Excellent knowledge of customer service management methods and techniques.
  • Proficiency in English (written, verbal, and presentation).
  • Working knowledge of customer service software, databases, and CRM tools.
  • Strong client-facing, interpersonal, and communication skills.
  • Advanced troubleshooting and multitasking abilities.
  • Ability to manage priorities, resources, and targets in a structured manner.

What We Offer

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing organization.
  • Exposure to the latest tools, technologies, and industry best practices.
  • A collaborative and growth-oriented work environment.

If interested kindly share your updated Resume -

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