Customer Success Manager

2 days ago

Bengaluru, India Urban Vault Full time

Location: HSR, Bengaluru, India (WFO)

Job Type: Full Time

Experience: 4-6 Years



About Us:


Revolutionising the commercial real estate market in India with our Intelligent workspace-as-a-Service offering, UrbanVault (UV) is a leading provider of managed office spaces.  With over 1 million sq ft of space under management in Bangalore, we are reshaping workspaces of the future to cater to your unique and evolving business and workforce needs.  Our flexible workspaces empower companies to stay agile in the markets they serve and attract top talent. Join our esteemed clientele, including Khatabook, PVR, Zetwerk, xto10x, DealShare, Hevo Data, Licious, Bluestone, Polygon, RedSeer, Entrepreneur First, and the Accor group of hotels, among others. 


UrbanVault combines unmatched expertise in real estate, technology, and furniture. Together, we have bootstrapped our way to success, building an impressive presence in Bangalore's commercial real estate market.  From a humble 40-seater to over 10,000 seats, UrbanVault's growth showcases the power of self-funding and the ability to provide exceptional services to clients while staying true to our vision. At UV, we offer high-quality, flexible office space solutions for businesses of all sizes. From private offices to coworking spaces, meeting rooms, and virtual offices, we provide customised services and amenities tailored to your specific needs. 


Our innovative approach and exceptional service are transforming the commercial real estate market, freeing businesses to focus on their core activities without the hassle of managing office spaces. As a dynamic and forward-thinking start-up, Urban Vault is redefining how businesses lease and find office spaces. We prioritise sustainability, customer satisfaction, and continuous innovation. Join us in shaping the future of work. Discover the unparalleled office space solutions offered by UV, where flexibility, innovation, and customer-centricity converge


LinkedIn:

Website:


We are seeking a dedicated and enthusiastic Customer Success Manager to join our dynamic team. As a Customer Success Manager, you will ensure that our clients receive the highest level of service and support. You will be the primary point of contact for our customers, fostering strong relationships and ensuring their satisfaction with our office space solutions. Your role will be crucial in driving customer retention, growth, and overall success.


Key Responsibilities:


Client Relationship Management:

  • Serve as the main point of contact for our clients, providing excellent customer service and support.
  • Develop and maintain strong, long-lasting relationships with clients, understanding their needs and ensuring their satisfaction.
  • Conduct regular check-ins with clients to ensure their needs are being met and address any issues or concerns promptly.

Onboarding and Training:

  • Guide new clients through the onboarding process, ensuring a smooth transition and a positive initial experience.
  • Provide training and support to clients on utilising our office space and amenities effectively.

Issue Resolution:

  • Proactively resolve client issues and concerns by coordinating with the Facility team, ensuring timely and effective solutions.
  • Collaborate with internal teams to address client needs and improve service delivery.

Customer Feedback and Advocacy:

  • Collect and analyse client feedback to identify areas for improvement and enhance the overall customer experience.
  • Advocate for the client's needs within the company, ensuring their voice is heard and their expectations are met.

Customer Retention:

  • Develop and implement strategies to increase customer retention and loyalty.
  • Monitor client satisfaction and take proactive measures to prevent churn.

Partnership Acquisition:

  • Identify and establish partnerships with businesses and organisations to enhance our service offerings.
  • Negotiate and manage partnership agreements to drive mutual benefits.

Upselling and Cross-Selling:

  • Identify opportunities to upsell and cross-sell additional services and office space solutions to existing clients.
  • Develop tailored proposals and presentations to showcase the value of additional offerings.


Customer Success Strategies:

  • Develop and implement customer success strategies to drive client satisfaction, retention, and growth.
  • Monitor client health metrics and develop action plans to address any potential risks to client satisfaction.

Reporting and Analysis:

  • Provide regular reporting on client satisfaction, retention rates, and other key performance indicators.
  • Analyse client data to identify trends, opportunities, and areas for improvement.


Qualifications:


  • 4-6 experience as a Customer Success position or in a similar role.
  • Demonstrated experience in working with brand image and promoting value through customer experience.
  • Exceptional communication skills with the ability to foster positive and lasting business relationships.
  • Technical proficiency related to the use of the product or service.
  • Strong accountability and personal organisational skills.
  • Experience in managing a diverse group and providing training in accordance with company standards.
  • A degree in communications or marketing is preferred.

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Altisource Full time

    Job Title: Customer Success ManagerJob Summary:We are seeking a highly skilled Customer Success Manager to join our team at Altisource. The successful candidate will be responsible for overseeing the day-to-day operations of the customer service team, ensuring that all activities are aligned with the organization's objectives.Key Responsibilities:Team...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Whatfix Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Whatfix. As a Customer Success Manager, you will be responsible for ensuring our customers achieve their desired outcomes from our product. You will work closely with our customers to understand their business needs and develop strategies to help them succeed.Key...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Altisource Full time

    Job Title: Customer Success ManagerJob Summary:We are seeking a highly skilled Customer Success Manager to join our team at Altisource. As a Customer Success Manager, you will be responsible for overseeing the day-to-day operations of the customer service team, ensuring that all activities are aligned with the organization's objectives.Key Responsibilities:*...

  • Customer Success Manager

    6 days ago

    Bengaluru, Karnataka, India Altisource Full time

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Altisource. As a Customer Success Manager, you will be responsible for overseeing the day-to-day operations of the customer service team, ensuring that all activities are aligned with the organization's objectives.Key...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India hypergro Full time

    Unlock Customer Success with HypergroHypergro is a pioneering AI-powered UGC Video Ads company based in Bengaluru. Our innovative Efficient Acquisition system streamlines customer acquisition through AI-driven UGC video ads, resulting in increased traffic, installs, and sales for businesses. We prioritize user-generated content (UGC) to create personalized...

  • Customer Success Manager

    4 days ago

    Bengaluru, India Leadrat Full time

    Key Responsibilities- Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.- Be the customers first point of contact. You are their advocate and champion and work directly with our product...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Altisource Full time

    Job Title: Customer Success ManagerAt Altisource, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their goals and objectives through our products and services.Key Responsibilities:Team Management: Oversee the day-to-day operations...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India EMOVUR Full time

    Customer Success ManagerEmovur is a leading CPaaS platform that simplifies business communication by providing end-to-end WhatsApp API solutions for SMBs and large enterprises.The ideal candidate will have a passion for building strong relationships with customers, a deep understanding of customer needs, and a proven track record of driving customer...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Altisource Full time

    Job Title: Customer Success ManagerAt Altisource, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success of our clients by delivering exceptional customer service and support.Key Responsibilities:Team Management: Oversee the day-to-day operations...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Singular Full time

    About SingularSingular is a next-generation attribution and marketing analytics platform that empowers marketers to make data-driven decisions. Our platform aggregates and normalizes data from thousands of channels, providing actionable insights to optimize marketing strategies.Job DescriptionWe are seeking a highly motivated and energetic Customer Success...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India BayOne Solutions Full time

    Job Title: Customer Success ManagerLocation: Bengaluru or Gurgaon (Onsite)Type: Fulltime with BayOne SolutionsResponsibilities:As a Customer Success Manager, you will be responsible for providing oversight and orchestrating Premium services deliverables. You will work closely with customers to understand their needs and develop strategies to meet their...

  • Customer Success Manager

    5 months ago

    Bengaluru, India Milestone Full time

    Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...

  • Customer Success Manager

    5 months ago

    Bengaluru, India Leadrat Full time

    Job Requirements: -Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.- Be the customers first point of contact. You are their advocate and champion and work directly with our product team...

  • Customer Success Manager

    4 days ago

    Bengaluru, India Twixor Full time

    Role: Customer Success Manager Job Description: Twixor is looking for a mid- to senior- level Customer Service Manager, who will help grow the existing client base and deliver successful client outcomes on our next generation platforms (Twixor AIM & Twixor Compute). This is a customer success and growth role, focused on the global market, and a key...

  • Customer Success Manager

    1 month ago

    Bengaluru, India CommerceIQ Full time

    Company Overview:CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a...

  • Customer Success Manager

    6 days ago

    Bengaluru, Karnataka, India Whatfix Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Whatfix. As a Customer Success Manager, you will be responsible for ensuring our customers derive maximum value from our product and services.Key ResponsibilitiesDevelop and execute customer success plans to drive customer adoption and retentionBuild and maintain...

  • Customer Success Manager

    60 minutes ago

    Bengaluru, Karnataka, India Twixor Full time

    Customer Success is a key role at Twixor, responsible for driving successful client outcomes on our next generation platforms.We are looking for a mid- to senior-level Customer Success Manager to join our team.Key Responsibilities:Establish a trusted advisor relationship with customer stakeholders and own the value roadmap for the customerSet the groundwork...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Mudrex Inc. Full time

    Customer Success ManagerMudrex Inc. is a leading platform in the democratization of investing, aiming to make crypto investing easy and accessible to everyone. Our flagship product, Coin Sets, has gained universal love, and we're growing rapidly. To sustain this growth, we're looking to expand our team. The Customer Success Manager will play a crucial role...

  • Customer Success Manager

    2 months ago

    Bengaluru, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...

  • Customer Success Manager

    1 month ago

    Bengaluru, India CommerceIQ Full time

    Company Overview:CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a...