Service Manager-Branch Banking-Branch Banking

3 weeks ago


Mumbai, India Kotak Life Insurance Full time

About The Role  

Job Role

Manage the Service Scores of the branch

Responsible for management of day to day operations of the branch.

Ensuring strict adherence to compliance, audit and regulatory requirements.

Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request

Branch Lobby and customer Queue management.

Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.

Customer complains management and ensuring resolution of all complaints within TAT.

Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC

Job Requirements

MBA/Graduate

Minimum work exp. 4 years

Customer service oriented

People Management skills

Good communication abilities
Ability to guide and monitor his/her reportees



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