Head E-commerce Marketplaces

2 weeks ago

Kolkata, India RSH Global Full time

Role Summary: To own and drive sales, visibility, and operational excellence across marketplace platforms including Amazon, Flipkart, Meesho, and others, while ensuring profitability, strong partner relationships, and process hygiene.

Role & Responsibility:

  • P/L responsibility for the all platforms.
  • Achievement of monthly, quarterly and annual Business Targets from the existing and new key accounts.
  • Ensure 100% product availability and visibility, listing health and retail readiness.
  • Deliver monthly revenue targets in line with business goals by keeping all metrics in check.
  • Execute the Joint Business Plan.
  • Ensure growth of the Focus Products/Categories for the organization.
  • Coordinate with internal & external teams to carry out the daily activities.
  • Analyze weekly performance reports to take corrective actions for achievement of targets.
  • Planning and monitoring of ads campaigns to increase product visibility.

Process Improvement:

  • Ensure accurate product listings, pricing, content, and images across all marketplaces.
  • Maintain hygiene in inventory planning, stock availability, and fulfillment readiness (FBA, Flipkart Smart, Meesho Seller).
  • Coordinate with internal supply and warehouse teams to maintain high in-stock % and reduce RTOs/ returns.
  • Track and reduce listing errors, policy violations, and operational misses.
  • Lead monthly account reconciliation and ensure accuracy in platform payouts and claims.

Customer (Internal/ External):

  • Serve as the primary POC for category teams at Amazon, Flipkart, Meesho, etc.
  • Build strong relationships with platform managers to unlock visibility slots, joint promotions, and growth opportunities.
  • Monitor share of voice for the brand across categories and improve organic rankings.
  • Collaborate with creative and brand teams for platform-specific brand store updates, A+ content, and catalog enrichment.
  • Ensure timely execution of marketing events (Big Billion Days, Prime Day, Meesho Mega Sale, etc.)

Financial perspective:

  • Own monthly, quarterly, and annual sales & GMV targets for assigned platforms.
  • Manage P&L responsibility for each marketplace revenue, margins, discounts, and deductions.
  • Drive growth of key SKUs and product categories, especially focus/new launches.
  • Analyze sales trends, pricing, competition, and optimize promotions and campaigns for maximum ROI.
  • Track and improve metrics like ACoS, CPS, ROAS, Contribution Margins, etc.

Learning & Growth/ People Development:

  • Work cross-functionally with supply chain, finance, performance marketing, and design teams.
  • Build SOPs for platform operations, campaigns, and processes to improve team efficiency.
  • Stay updated on latest marketplace trends, tools, and best practices.
  • Guide junior executives/interns if any, and build capability for scale.

Skills/ Attributes :

  • Strong analytical skills with command over Excel, seller panels, and ad dashboards.
  • Deep understanding of platform algorithms, advertising tools (Amazon Ads, Flipkart PLA, etc.), and account operations
  • Excellent project management and cross-functional coordination skills.

Experience in handling beauty, personal care, or FMCG categories is preferred.

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