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- HR Ops Support

1 month ago


india Next-Link Full time
Job Description
To provide services and support to more senior P&O Services colleagues, typically learning through on the job experience, and undertaking allocated routine activity-specific duties under close supervision and in line with well-established procedures.KPI:~ Timely completion of assigned tasks.
Deliverables:
• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts
• Support evaluation of the services / processes / continuous improvement in scope
• Ensure timely and accurate input into HR systems (SAP-HR Core, Workday) as well as efficient exchange of information with vendors, if applicable, to provide the best possible customer experience
• Extract reports needed for personnel administration and other reports upon request
• Manage activities as a backup for colleagues in the team whenever needed
Requirements

§ Any additional comments:
- Knowledge of HR HCM workday and SAP is an advantage
- Experience in HR Operations fields
job/project description/scope/
* A brief description of the department and its structure - P&O Operations, responsible for lead of services within scope of Payroll, H2R, T&A, Employment taxes and Learning & Talent at global scale
* General role description
o Ensure timely and accurate input into HR systems (SAP-HR Core, Workday) as well as efficient exchange of information with vendors, if applicable, to provide the best possible customer experience
o Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts
o Ensure compliance in line with relevant legislation, Data Privacy, Protection guidelines and other relevant guidelines
o Act as subject matter expert for personnel administration data and processes
o Support the team in the operational conversion of HR strategic objectives
o Extract reports needed for personnel administration and other reports upon request
o Manage activities as a backup for colleagues in the team whenever needed
o Close collaboration with local HR department, Rewards Team, other stakeholders
o Support evaluation of the services / processes / continuous improvement in scope
* Daily Tasks - participate on the meetings, collect minutes, decisions and next steps, prepare appropriate project documentation, co-design processes and governance
* Requirements: English and German language, knowledge of HR processes, knowledge of – WD, SAP, SNOW, MS Office, MS Teams

 



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