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Lead Concierge

2 months ago

Delhi, India MobiCom America Inc Full time
Company DescriptionMobiCom America Inc offers luxury lifestyle experiences, access and member services through its product platforms PlatinumClubNet and PrivateClubWorld that networks affluent members from prestigious private clubs worldwide.

Role DescriptionThis is a full-time remote role for a Lead Concierge at MobiCom America Inc. The Lead Concierge will be responsible for providing concierge services to our clients worldwide, managing reservations, handling communication, fulfilling customer requests, and delivering exceptional customer service on a day-to-day basis.

QualificationsConcierge Services, Reservations, and Communication skillsExperience in using a CRM Tools and ProcessA minimum of 5 years experience in luxury hospitality or related industryAbility to multitask and prioritize effectivelyExcellent interpersonal and problem-solving skillsStrong attention to detail and organizational skillsProficiency in relevant software and systemsFluency in multiple languages is a plusKey Responsibilities:Customer Interaction:Provide high-quality customer service through various communication channels including phone, email, and chat.Address and resolve customer inquiries related to account services, transactions, and product information.Handle escalations and complex issues with patience and professionalism.Problem Resolution:Identify and address customer concerns effectively, ensuring timely resolution.Investigate and follow up on disputes, billing issues, and other service-related problems.Utilize available resources and tools to provide accurate solutions and information.Compliance and Quality:Adhere to company policies, procedures, and compliance regulations in all customer interactions.Maintain up-to-date knowledge of MobiCom products, services, and promotions.Achieve and maintain performance metrics related to call handling, customer satisfaction, and resolution times.Team Collaboration:Collaborate with colleagues and other departments to resolve customer issues and improve service delivery.Participate in training sessions and team meetings to enhance skills and stay informed about company updates.