NOC Operator

1 month ago


india PeopleLogic Full time

Company profile: We are hiring for a multi-national company providing IT services. It provides software and consultancy services in different industries like Finance, Education, Insurance, Retail, Energy, Life Science, and Healthcare.

Experience Range: 2-8Years

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Technical orientation.

• Understanding of network monitoring concepts and management tools.

• Ability to collate and interpret data from various sources.

• Ability to assess faults, prioritize, respond, and escalate accordingly.

• Capable of multi-tasking, good time management and prioritization of workload.

• Clear communicator in the English language (both written and verbal).

• Ability to work according to a Standard Operating Procedure.

• Willing to learn and develop new skills.

• Must be a team player


Advantage

• Knowledge of Linux kernel, command line and system diagnostics and/or other OS.

• Experience within a NOC, IT or Banking IT environment/s

• Experience with SolarWinds and Splunk Big Advantage

• Experience with Control M, AppDynamics

• Experience with Monitoring tools and ticketing systems.


Responsibility of / Expectations from the Role

1 Respond to alerts coming from various monitoring tools according to the relevant procedure.

2 Document all incidents in ticketing system and follow them to successful resolution.

4 Understand the dependencies and flow of events, and escalate according to procedure.


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