Noc L2

3 weeks ago

India Foundever Full time

**NOC Level 2**

**Responsibilities**:

- Respond to Application & Infrastructure alerts from hosted Hyland solutions for our customers.
- Troubleshoot issues to determine root cause and implement corrective & preventive measures to minimize possibility of recurrence.
- Document findings and escalate issue if standard procedures fail to resolve the alert.
Review & customize response playbooks as needed.
- Create & Update procedure documentation for alert response.
- Adhere to standards, policies, and procedures regarding the use of monitoring software in all environments.
- Train, Guide & Mentor L1 resources and review findings before escalating issues to next level.
- Assist with keeping relevant software up to date with releases and patches.
- Monitor and maintain compliance training platform, reports, and conduct training.
Analyze system data and reports to identify compliance gaps & issues related to operational procedures.

**Qualifications**:

- 3 to 5 years of work experience in Technical Support / Customer Support type of roles.
- Knowledge of CS fundamentals - AWS, Windows Sys Admin, IIS, Services and Web Services.
- Fundamental knowledge of Databases, Networking & Cloud Computing.
- Strong Analytical, Troubleshooting and Problem-Solving Skills.
- Ability to work effectively under pressure & multi-task when needed.
- Good Interpersonal skills & a Strong team player.
- Excellent Communication Skills (Oral & Written).
- Bachelor's degree in computer sciences or equivalent.
- Knowledge of ITIL, AWS or any Cloud certifications preferred.

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