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Technical Support Executive

4 months ago

jaipur, India Snaphunt Full time

The Offer

  • Work within a company with a solid track record of success
  • Join a well known brand within Other Services
  • Great work environment

The Job

Key Responsibilities:

  • Technical Assistance: Provide timely and accurate technical support to customers via various channels (phone, email, chat, etc.).
  • Troubleshooting: Diagnose and resolve technical hardware and software issues related to products or services.
  • Customer Interaction: Interact with customers professionally, ensuring a positive experience while troubleshooting and resolving their technical concerns.
  • Documentation: Maintain accurate records of customer interactions, technical issues, and solutions provided.
  • Collaboration: Work closely with team members and other departments to ensure effective issue resolution and escalation when needed.
  • Product Knowledge: Stay updated with product knowledge, company policies, and technical information to provide efficient support

The Profile

  • You possess a Degree/Diploma in Computer Science, Engineering or related field.
  • You have at least 1 year experience, ideally within a IT Consulting role.
  • You have excellent written and verbal communication skills.
  • You have working knowledge of technical, support and executive
  • You are a strong networker & relationship builder
  • You are a strong team player who can manage multiple stakeholders
  • You are adaptable and thrive in changing environments

The Employer

Our client is looking for a Technical Support Executive, you'll play a pivotal role in ensuring our clients receive outstanding technical assistance and support. You'll be responsible for diagnosing and resolving technical issues while delivering exceptional customer service.