Ecommerce Specialist
7 days ago
Position Summary: The E-commerce Lead is responsible for driving the growth and success of the Servify business on major E-commerce platforms, build new business pipelines and manage end to end E commerce initiatives across Servify.
Key Responsibilities:
- Responsible for building relationship with brands & increase the Servify business with E-commerce partners & clients/brands
- Owning the month-on-month Top line growth of the plan sales in Amazon & Flipkart
- Handling the end-to-end seller account journey on E-Commerce platform
- Ensuring Listing & Maintenance of page hygiene of Servify products selling in all the E-commerce platforms
- Coordinating with E-commerce POC for solving daily operational issues and building overall understanding of the Ecosystem for a faster TAT
- Building innovation/ bringing new ideas to grow the business
- Guardrail customer experience through customer-centric decision making, policies, and processes
- Building & Maintaining data trackers for tracking the sales, traffic & conversion of every product line
- Continuously benchmark with like-to-like industry competitors (India/Global, Offline/Online), and building scope for deliverables
- Collaborate with multiple cross-functional teams within the org, manage diverse efforts, leverage the teams for synergies, and deliver great sales/consumer outcomes
- Building Process documents capturing seller central learnings, POCs, How to reduce TAT etc
- People Management –Team’s KRAs & People Development
- New Business – Explore new opportunities outside the established platforms
Requirements:
- 10+ years experience in Individual contributor role, well versed with E-commerce tools and eco-system
- 6 to 8 years’ work experience in E-commerce
- Preferred work experience to handle seller support in Amazon, Flipkart
- Should be Analytical and metrics driven
- Entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced environment
- Ability to work as an independent contributor, work without supervision
- Experience in managing mid-size team (3-5 Members)
- Passionate for growing the business
- Adaptable to changes and understanding of software product
- Go-getter attitude with good communication skills
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