Customer Support Specialist
2 weeks ago
Responsibilities:-
Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:Use available information and tools to validate identity of the caller to safeguard Member information.Initiate effective and timely written communication with Members.Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.Effectively guide Members to navigate online tools and applications to enable uploading of documents.Adhere to all policies and procedures while showcasing Member centric servicing ethos.Ensure high quality service delivery in a 24/7 environment.Take allotted training and execute on action plans discussed during coaching sessions.Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMsSeek steady improvement according to the QA guidelines.
Qualifications we seek in youMinimum Qualifications
Any Graduate/Bachelors Degree preferred. Freshers are eligible (except Law/ LLB)Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.
Preferred Qualifications/ SkillsExcellent customer service skills and ability to assist in customer inquiries independently.Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.Ability to maintain high levels of confidentiality and data security standards.Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
-
Customer Support Specialist
3 weeks ago
Delhi, India Dawar Consulting, Inc. Full timeJob DescriptionOur client, a world leader in life sciences and diagnostics, is looking forCustomer SupportSpecialist.Kindly have a look at the details below and let me know if you are interested.Job Title: Customer SupportSpecialist- Indianapolis, INJob Duration: Long Term Contract(Possibility Of Extension)Company Benefits include:Healthcare (Medical,...
-
Support Specialist
1 week ago
Delhi, India AppsManufactory Software Inc. Full timeCompany Description Apps Manufactory Software Inc. is a leading digital solutions provider offering services in Mobile App Development, Website Designing, UI/UX Designing, Custom Software Development, Business IT Consulting, and Digital Marketing. Our commitment to quality, innovation, and customer satisfaction ensures that we are your trusted partner in...
-
Customer Support Specialist
4 weeks ago
Delhi, India MiCo2 Group, LLC Full timeJob DescriptionThis is a remote position.We are seeking a Remote Customer Service Specialist to join our team! You will be responsible for helping customers by providing information and resolving issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues...
-
Customer Support Agents
7 days ago
Delhi, India Unlimited Opportunities Full timeJob DescriptionThis is a remote position.Remote Customer Experience SpecialistShape the Future of Customer Experience - Work Remotely!Are you a dynamic individual with a passion for creating memorable customer experiences? Are you eager to make a difference and leave a lasting impact on customers' lives? We have an incredible opportunity waiting for...
-
Customer Support Associate
6 days ago
Delhi, India Aries Care Consulting Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...
-
Business Intelligence Manager
3 weeks ago
Delhi, India ScS - Sofa Carpet Specialist Full timeDepartment IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business ReportingWhat does the role involve?Who are we looking for?What’s in it for you?About ScS – Sofa Carpet SpecialistWe are one of the UK’s leading sofa and carpet specialists, and you can find...
-
Customer Support Executive
1 month ago
New Delhi, India The Big Book Box Full timeob Profile: Customer Support Representative **Full-time, In office (not remote)** Office Based in Malviya Nagar, Delhi. **Salary**: 25,000 pm, in hand. **Job brief** We are looking for a Customer Support Specialist to assist our customers with their queries, share updates on their orders, finding the best and quickest way to resolve an issue. Customer...
-
Software Support Specialist
5 days ago
Delhi, India Flintex Consulting Pte Ltd Full timeJob DescriptionThe Right Individual:The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...
-
Customer Support Executive
3 days ago
Delhi, India hireeasi Full time**Job brief** We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should...
-
IT Sales Support Specialist
4 days ago
Delhi, India SoftwarePac LLC Full timePosition Overview:We are seeking a detail-oriented and proactive IT Sales Support Specialist with exceptional English language skills to join our dynamic sales team. The ideal candidate will be responsible for preparing quotes, managingoutreach, and calling clients to support our sales initiatives. This role is critical in ensuring smooth operations and...
-
IT Sales Support Specialist
4 days ago
delhi, India SoftwarePac LLC Full timePosition Overview:We are seeking a detail-oriented and proactive IT Sales Support Specialist with exceptional English language skills to join our dynamic sales team. The ideal candidate will be responsible for preparing quotes, managing LinkedIn outreach, and calling clients to support our sales initiatives. This role is critical in ensuring smooth...
-
Customer Support Associate
4 weeks ago
Delhi, India Acreaty Management Consultant Pvt Ltd Full timeManaging the customer support department’s day-to-day functions. - Responding to escalated customer support issues. - Implementing customer support processes to enhance customer satisfaction. - Formulating and revising customer support policies and promote their implementation. - Informing the team of all new information related to products, procedures,...
-
IT support specialist
1 month ago
Delhi, India a Snaphunt Client Full timeAt Snaphunt, we believe that the future of work is remote. We specialize in helping our highly-skilled, global specialist talent community around the world, connect with innovative companies looking scale their global teams quickly and cost-effectively.The RoleYou will be responsible for :Providing technical support to end-users by diagnosing and resolving...
-
Information Technology Support Specialist
1 month ago
Delhi, India AppsManufactory Software Inc. Full timeCompany DescriptionApps Manufactory Software Inc. is a leading digital solutions provider offering services in Mobile App Development, Website Designing, UI/UX Designing, Custom Software Development, Business IT Consulting, and Digital Marketing. Our commitment to quality, innovation, and customer satisfaction ensures that we are your trusted partner in...
-
Support Specialist
4 weeks ago
Delhi, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full timeJob DescriptionJob SummaryWe are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide...
-
Customer Support Associate
1 month ago
New Delhi, India Writesonic Full time**We are looking for a Customer Support Specialist to join our growing team. The Customer Support Specialist will be responsible for assisting customers and facilitating their use of the Writesonic platform. This position requires a combination of technical and customer service skills, as well as the ability to think critically and solve problems.** **What...
-
Customer Support Resource Agent
2 weeks ago
Delhi, India ALONJA Enterprises LLC Full timeJob DescriptionJoin Our Remote Customer Service Team and Make an Impact!Are you a passionate problem-solver with a flair for providing exceptional customer support? Do you thrive in a remote work environment and enjoy connecting with people from around the world? If so, we have the perfect opportunity for you!We are seeking remote Customer Service...
-
L1 Support Specialist
3 weeks ago
Delhi, India OnebyZero Pte Ltd. Full timeJob DescriptionThe L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business users....
-
Customer Support Resource Agent
2 weeks ago
Delhi, India ALONJA Enterprises LLC Full timeJob DescriptionJoin Our Remote Customer Service Team and Make an Impact!Are you a passionate problem-solver with a flair for providing exceptional customer support? Do you thrive in a remote work environment and enjoy connecting with people from around the world? If so, we have the perfect opportunity for you!Call Centers are seeking remote Customer Service...
-
Support Specialist
1 week ago
Delhi, India Redolent, Inc Full time** Exciting opportunity for an experienced Government Proposal/RFP Support Specialist (USA) for our IT Staffing and Solutions, to join one of the fastest growing companies in our space. Title: Government Proposal/RFP Support Specialist (USA) No of positions: 1 Location: Remote, India Notes: Experience in supporting Government Proposal Support for USA...