Operations Team Lead

3 weeks ago

bangalore, India Voya India Full time
Retirement Service - Team Leader
Exp : 8+yrs
Location : Bangalore
Roles and Responsibilities
➢ Responsible for leading operations team
➢ Works with internal and onshore teams closely to ensure a reliable and operationally effective flow of process
➢ Interact directly with the stake holders to deliver business requirements and overall healthy process behavior
➢ Duties may include, taking part in planning, organizing and directing the work of subordinates or others
➢ Outline procedures and instructions on work received
➢ Make estimations on new jobs received, check accuracy/quality of content creation/population done by others
➢ Ensuring records are maintained accurately
➢ Motivates and guide the team to achieve the daily targets in a timely manner
➢ Identify and fix the gaps in the process between offshore and onshore teams
➢ Partner with offshore and onshore management to ensure compliance and scalable communication processes
➢ Actively work with various internal teams to drive tools and process improvements that effect process flows
➢ Adhered to Compliance and Audit
➢ Effectively manage SLA, process flows and any escalations
➢ People management (Leadership role, team management, floor control and retention), Performance Management and Rewards & Recognition
➢ Formulate, implement, track career path and individual development plans of team members ➢ Mentor and guide quality lead/process expert to manage quality, improve process efficiency and minimize variation
➢ Conceptualize, design and deliver trainings to the team
➢ Manage the team and ensure high service delivery and execution Skills and Required profile
➢ In-depth knowledge of US Retirement process
➢ Experience in the handling the team size of 20-25 people
➢ Should have minimum 7 years of experience in US retirement services(Defined Contributions) & 3 Years in People Management Role
➢ Excellent communications and analytical skills
➢ Should be self-starter, self-motivator, proactive & target oriented ➢ Should possess strong networking skills
➢ Should have good knowledge in MS office applications
➢ Makes decisions within guidelines, balancing risk and service needs, seeking assistance from manager as necessary
➢ Should be flexible to work in night shifts and must extend when business required ➢ Knowledge on SLA/Attrition/Quality

  • Team Lead

    1 month ago

    Bangalore, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Team Lead.Experience: 2- 5 Years.Location: Bangalore.About the Client: World’s largest professional networking platform.Role Overview:We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad...

  • Team Lead

    3 weeks ago

    Bangalore, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Team Lead.Experience: 2- 5 Years.Location: Bangalore.About the Client: World’s largest professional networking platform.Role Overview:We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad...

  • Team Lead

    3 weeks ago

    bangalore, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Role: Team Lead.Experience: 2- 5 Years.Location: Bangalore. About the Client: World’s largest professional networking platform. Role Overview: We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad...

  • Team Lead

    1 month ago

    bangalore, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Role: Team Lead.Experience: 2- 5 Years.Location: Bangalore. About the Client: World’s largest professional networking platform. Role Overview: We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad...

  • Operations Team Lead

    2 weeks ago

    Bangalore City, India IGT Solutions Full time

    Overview:IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations. The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals.Responsibilities:As an Lead BPO Operations, you will be responsible for overseeing...

  • Operations Team Lead

    2 months ago

    Bangalore City, India IGT Solutions Full time

    Overview:IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations. The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals.Responsibilities:As an Lead BPO Operations, you will be responsible for overseeing...

  • HR Operations Team Lead

    4 weeks ago

    bangalore, India HubSpot, Inc Full time

    In this role , you’ll get to: Lead the APAC and EMEA HR Ops teams (6 employees) providing guidance and support to ensure smooth day-to-day operational excellence and seamless HR support. Lead the delivery, effectiveness, and continuous evolution of core HR processes and policies in scope, such as policy management, compliance training, etc.,...

  • HR Operations Team Lead

    5 days ago

    bangalore, India HubSpot, Inc Full time

    In this role , you’ll get to: Lead the APAC and EMEA HR Ops teams (6 employees) providing guidance and support to ensure smooth day-to-day operational excellence and seamless HR support. Lead the delivery, effectiveness, and continuous evolution of core HR processes and policies in scope, such as policy management, compliance training, etc.,...

  • Senior Team Lead, Services Operations

    6 hours ago

    bangalore, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Team Lead

    7 days ago

    bangalore, India Regalix Full time

    Role Overview: We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad Operations team in Bangalore. The ideal candidate will lead a team of Media Operations Executives/Ad Operations Executives to deliver exceptional support to our clients. This role requires strong leadership skills, a deep understanding of digital advertising...

  • Team Lead

    7 days ago

    bangalore, India Regalix Full time

    Role Overview: We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad Operations team in Bangalore. The ideal candidate will lead a team of Media Operations Executives/Ad Operations Executives to deliver exceptional support to our clients. This role requires strong leadership skills, a deep understanding of digital advertising...

  • Team Lead

    1 month ago

    bangalore, India Instawork Full time

    As a Team Lead in a Demand Ops team, you will be responsible for overseeing and managing a team of 15 people and coordinating the operational process and the team’s operational performance. Your primary focus will be on ensuring the accuracy, completeness, and timeliness of data across various platforms and systems. You will work closely with...

  • Team Lead

    2 months ago

    bangalore, India ReSource Pro Full time

    Job Title:Specialist, Service Delivery, IndiaReport to:Assistant Manager, Service Delivery, IndiaDepartment:Service Delivery UnitLocation:Bangalore, IndiaPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate. Leading the...

  • Team Lead

    3 weeks ago

    bangalore, India ReSource Pro Full time

    Job Title:Specialist, Service Delivery, IndiaReport to:Assistant Manager, Service Delivery, IndiaDepartment:Service Delivery UnitLocation:Bangalore, IndiaPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate. Leading the...

  • Senior Team Lead, Services Operations

    3 weeks ago

    bangalore, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Senior Team Lead, Services Operations

    4 weeks ago

    bangalore, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Team Lead

    3 weeks ago

    Bangalore, Karnataka, India Zyoin group Full time

    Job Description :We are seeking an experienced and dynamic NOC Team Lead to join our team. As the leader of our service continuity efforts, you will oversee a team of specialists responsible for ensuring the uninterrupted operation of our services across various environments, with a primary focus on AWS cloud :- Leadership and Team Management : Lead and...

  • Team Lead

    1 month ago

    Bangalore, Karnataka, India Zyoin group Full time

    Job Description :We are seeking an experienced and dynamic NOC Team Lead to join our team. As the leader of our service continuity efforts, you will oversee a team of specialists responsible for ensuring the uninterrupted operation of our services across various environments, with a primary focus on AWS cloud :- Leadership and Team Management : Lead and...

  • Team Lead

    1 month ago

    Bangalore, India Zyoin group Full time

    Job Description : We are seeking an experienced and dynamic NOC Team Lead to join our team. As the leader of our service continuity efforts, you will oversee a team of specialists responsible for ensuring the uninterrupted operation of our services across various environments, with a primary focus on AWS cloud :- Leadership and Team Management : Lead and...

  • Team Lead

    1 month ago

    bangalore, India Zyoin group Full time

    Job Description : We are seeking an experienced and dynamic NOC Team Lead to join our team. As the leader of our service continuity efforts, you will oversee a team of specialists responsible for ensuring the uninterrupted operation of our services across various environments, with a primary focus on AWS cloud :- Leadership and Team Management : Lead and...