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Key Account Manager
2 months ago
Job title -Key Account Manager - OPT
Location: Mumbai
Job purpose
Regional key account management is a crucial growth strategy for the ophthalmology business, focusing on targeted key accounts to drive expansion. The Regional Key Account Manager will play a pivotal role in achieving business growth objectives by developing and executing strategic plans for assigned key accounts. This includes building strong relationships, identifying new sales opportunities, and driving revenue growth. The incumbent will collaborate with cross-functional teams to deliver customer-centric solutions, resolve issues, and maintain a competitive edge. This position requires managing a small team of surgical sales specialists, emphasizing the need for strong leadership skills to drive team success
Key Responsibilities Strategic Account Management: Develop the overall strategic direction for designated regional key accounts. Develop tailored account strategies to optimize business growth, boost consumable sales, and ensure client satisfaction, retention, and profitability, supported by customized business plans and roadmaps Develop and execute an ABM (Account Based Marketing) strategy that aligns with the company's overall marketing and sales objectives. Leverage ZEISS workflow solutions & x SBU collaborations to create value for customers through their patient's journey.
Customer Relationship Management: Establish and maintain robust relationships with key accounts Understand customer needs, challenges, and objectives to deliver tailored solutions. Act as the primary contact for escalated customer issues. Position ZEISS as the preferred strategic partner for key accounts.
Business Development: Identify cross-sell and upsell opportunities within key accounts. Collaborate with business development, marketing & customer service teams to expand the company's presence within these accounts. Establish, grow, and expand the ophthalmology consumables business Pivot to new business models to grow recurring business from key accounts.
Contract and Negotiation: Develop and maintain long-term customer relationships by creating mutually beneficial contracts and agreements, and drive commitment to agreed-upon business targets. Job Description Ensure that agreements align with the company's goals and profitability targets.
Data Analysis: Utilize data and analytics to monitor and measure account performance. Make data-driven decisions to enhance client satisfaction and financial outcomes.
Risk Management: Identify potential risks within key accounts and develop mitigation strategies. Stay informed about industry trends and market dynamics that may impact key accounts.
About ZEISS Group:
ZEISS is an internationally leading technology enterprise operating in the fields o f o ptics a nd optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023). For its customers, ZEISS develops, produces and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology solutions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world's leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses and binoculars. With a portfolio aligned with future growth areas like digitalization, healthcare and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields w ith i ts s olutions. T he c ompany's s ignificant, su stainable investments in research and development lay the foundation for the success and continued expansion of ZEISS' technology and market leadership. ZEISS invests 15 percent of its revenue in research and development – this high level of expenditure has a long tradition at ZEISS and is also an investment in the future. With around 43,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2023). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.
ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India
