Duty Front Desk Associate

3 weeks ago

Haldwani, India Devashish Hotel Full time

The Duty Front Desk Associate is responsible for delivering exceptional guest service by managing the front desk operations efficiently. This role involves handling guest check-in and check-out, responding to inquiries, resolving guest concerns, and coordinating with other departments to ensure a smooth and welcoming guest experience.

Key Responsibilities

  • Greet and welcome guests in a warm and professional manner.
  • Handle check-in and check-out procedures efficiently and accurately.
  • Maintain accurate guest records and update information in the system.
  • Respond promptly to guest inquiries, complaints, and requests, ensuring guest satisfaction.
  • Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
  • Manage telephone calls, emails, and messages courteously and professionally.
  • Handle billing, payments, and maintain proper cash/credit card procedures.
  • Monitor lobby and front desk area to maintain cleanliness and order.
  • Assist in managing room inventory and reservations when required.
  • Follow all hotel policies, procedures, and safety regulations.

Key Skills & Competencies

  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Good problem-solving and multitasking abilities
  • Proficiency in using hotel management software (PMS) and MS Office
  • Ability to remain calm and professional under pressure
  • Attention to detail and organizational skills

Prior experience in front desk or guest service roles is Required

Job Types: Full-time, Permanent

Pay: From ₹13,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

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