Client specialist

4 weeks ago

Mumbai, India Discoveries Quintessential Full time

Overall Fit Summary A female graduate, aged 22–32, fluent in Gujarati or Marathi, with 1–4 years of experience in vendor/customer communication roles. She should be confident on calls, disciplined working from home, comfortable with basic tech, and excited about growing into a vendor success leadership role. Profile of Suitable Candidates Demographics & Background Gender: Female (preferred - aligns with comfort and trust-building with vendors). Age Range: 22–32 years (young professionals with energy and adaptability). Location: Anywhere in India (remote work) Education: Graduate in any stream. Background in commerce, management, or communication is a plus but not mandatory. Experience 1–4 years in roles involving customer/vendor interaction - sales support, inside sales, customer service, vendor coordination, or procurement support. Freshers with excellent communication and hunger to prove themselves can also be considered. Experience with SMEs or regional businesses is a plus (because these vendors are often not highly corporate). Skills & Traits Communication: Clear, polite, and persuasive in English, Hindi, and at least one regional language. Execution Focused: Comfortable making multiple calls/messages daily, following up till the outcome is achieved. Relationship Builder: Can make vendors feel at ease and build long-term trust. Outcome-Driven: Motivated by targets - onboarding, conversions, and response rates. Tech Comfort: Can use Whats App Web, Excel/Google Sheets, Gmail, CRMs, and adapt to Workwise platform. Discipline & Ownership: Can work independently from home with accountability on results. Mindset Sees this role as more than calling - understands they are part of a bigger project (helping vendors grow and contributing to industrial procurement success). Growth-seeking: Open to becoming a Vendor Success Manager in the next 12–18 months. Culturally aligned: Respectful, approachable, and patient - vendors should feel comfortable sharing openly.

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